Press release
Future Growth: Outsourced Customer Care Services Market by Key Players: Amdocs, Aegis, Alorica, Sitel Worldwreport_ide Corporation, Convergys Corporation
Outsourced Customer Care Services
The report provides key statistics on the market status of the global Outsourced Customer Care Services market manufacturers and is a valuable source of guidance and direction for companies and individuals interested in the industry. Firstly, the report provides a basic overview of the industry including its definition, applications and manufacturing technology. Then, the report explores the major industry players in detail.
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Top Key Vendors:
Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwreport_ ide,West Corporation, Infosys, SPi Global, StarTek Inc., Expert Global Solutions, Accenture
The market is segmented by customer care service activity, which includes logistics, Customer relationship management and customer interaction. Customer interaction includes customer care, sales, marketing, technical support and product support. Customer interaction services are widely used by the companies for retaining the customers. Activities in customer interaction service include inbound and outbound calls, email and chat support, lead generation, telemarketing (up selling/ cross selling), technical support, customer helpdesk, billing and collection among others. In present business world, running a customer interaction center is complex owing to involvement of continuously increasing equipment costs, recruiting problems and rapidly changing technological issues. Call center outsourcing offers many companies with the huge opportunities for better customer experience and satisfaction.
The report is an accumulation of first-hand information, qualitative and quantitative valuation by industry analysts, inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on global Outsourced Customer Care Services market segments and geographies.
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Table Of Content:
Chapter 1 Industry Overview of Outsourced Customer Care Services
Chapter 2 Manufacturing Cost Structure Analysis of Outsourced Customer Care Services
Chapter 3 Technical Data and Manufacturing Plants Analysis of Outsourced Customer Care Services
Chapter 4 Global Outsourced Customer Care Services Overall Market Overview
Chapter 5 Outsourced Customer Care Services Regional Market Analysis
Chapter 6 Major Manufacturers Analysis of Outsourced Customer Care Services
Chapter 7 Development Trend of Analysis of Outsourced Customer Care Services Market
Chapter 8 Outsourced Customer Care Services Marketing Type Analysis
Chapter 9 Conclusion of the Global Outsourced Customer Care Services Market Professional Survey Report 2018
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