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Contact Center Industry-Business Opportunity, Market Growth, Trends and 2025 Forecast Research Report 2018 | Global Key Players (Teleperformance, Convergys, Sykes Enterprises, Transcom, Atento, Arvato, West Corporation, Acticall, TeleTech, Comdata Group,
Contact Center Market
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A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
Complete report on Contact Center Market spread across 91 pages with top 27 key manufacturers and list of tables and figures. Enquire more @ https://www.orianresearch.com/enquiry-before-buying/575647
Despite the presence of competition problems, due to the EMEA recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market for Contact Center is intensely competitive.
The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field.
In 2017, the global Contact Center market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
Key Companies Analyzed in this Report are:
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
…
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Market segment by Application, split into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
Major Points Covered in Table of Contents:
1 Industry Overview of Contact Center
2 Global Contact Center Competition Analysis by Players
3 Company (Top Players) Profiles
4 Global Contact Center Market Size by Type and Application (2013-2018)
5 United States Contact Center Development Status and Outlook
6 EU Contact Center Development Status and Outlook
7 Japan Contact Center Development Status and Outlook
8 China Contact Center Development Status and Outlook
9 India Contact Center Development Status and Outlook
10 Southeast Asia Contact Center Development Status and Outlook
11 Market Forecast by Regions, Type and Application (2018-2025)
12 Contact Center Market Dynamics
13 Market Effect Factors Analysis
14 Research Finding/Conclusion
15 Appendix
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