Press release
ExpressDesk part of the Top 10 Unified Communication Solutions for 2018
Express-Desk Solution TOP 10 Skype for Business BMC Remedy integration
“We are glad to announce ExpressDesk as one among the Top 10 Unified Communication Solution in 2018. We are pleased to recognize ExpressDesk for its innovative technology, methodology, and outstanding customer service” said Joe Philip, Managing Editor of CIO Applications Europe.
“We are honored to be included in CIO Application’s list of Top Unified Communication Solution Providers. In big organizations, ExpressDesk’s powerful integration of Skype for Business features together with the capabilities of BMC Remedy optimizes service desk agents’ productivity while making employee’s life easier than ever when it comes to contact their IT Support” said Stéphane Fornaroli, General Manager at ExpressDesk Solution SPRL.
ExpressDesk enables organizations to easily adopt Skype for Business as an efficient communication channel for employees to contact their IT Support, quickly replacing Phone and Email channels. Research show that 95% employees prefer to use Unified Communications over Phone or Email to contact their IT support, as they get instant feedback over their issues, and can send files or share their screen and even give remote control to service desk agents who can solve their issues quicker.
Read the full article here:
www.cioapplicationseurope.com/vendor/expressdesk-simplifying-service-desk-operations-cid-253-mid-17.html
www.cioapplicationseurope.com/magazines/June2018/UnifiedCommunication/#page=18
Express-Desk Solution SPRL is a BMC Technology Alliance Partner and Microsoft Bizspark partner who successfully developed a complete integration between BMC Remedy and Microsoft Skype for Business (formerly known as Microsoft Lync) that cleverly combines features from both solutions to deliver highest efficiency and cost reductions.
In 2018, ExpressDesk was successfully rolled out to various countries in a major multinational company, from United States, India, and Australia to Western Europe, China and Japan.
Express-Desk Solution SPRL
Winkelveldstraat 28
1700 Dilbeek
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