SaaS-based CRM Software Market Research Report 2018-2025: Focus on Industry Analysis, Geographic Region, Deployment Mode & Consulting, Software And Services - Research and Markets

SaaS-based CRM Software Market provides a comprehensive analysis of the emerging point of care tests market segments, including their dynamics, size, growth, regulatory requirements, technological trends, competitive landscape, and emerging opportunities for instrument and consumable suppliers. This report also provides market landscape and market share information in the SaaS-based CRM Software market. The report brings together major merger & acquisition, distribution agreement, licensing deals and collaboration deals information in point of care testing market. The report also entails major drivers and challenges of SaaS-based CRM Software market.

This report also examines the technologies, markets and factors influencing the markets for SaaS-based CRM Software. Markets are forecast based on historical activity and current opportunities, technical advances and challenges.

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Customer Relationship Management (CRM) software is used for managing consumer data and interaction, along with automating sales and marketing operations and accessing business information to increase customer retention. This software needs to provide flexibility and scalability in order to offer customized services and increase business opportunities. Majority of CRM systems are on-premise, wherein the software is managed by IT operations and resides inside the corporate firewall. However, SaaS based CRM software has been gaining market share over the past few years.

Traditional CRM deployments require high degree of user intervention from a technical standpoint. Space constraints to house the necessary infrastructure for deploying on-premise applications and servers are expected to result in increased demand for alternatives. Furthermore, by eliminating dependence on legacy systems, businesses can focus on revenue generation and do not need to expand their existing IT staff. In comparison to on-premise CRM, SaaS based software helps deliver complimentary functionality in the form of enhanced analytics and improved productivity. Sales force automation (SFA) and other sales applications are expected to be mainly implemented using SaaS approach in the coming years.

Companies have been targeting SaaS based CRM software for large enterprises as well as SMEs (small and medium enterprises). Salesforce.com also provides a user friendly mobile version of the software, along with enabling collaboration between coworkers, which is especially useful in large organizations. Companies such as SAP provide a hybrid CRM solution, where pre-built integrations are used to securely connect an on-premise CRM to cloud based solutions. This results in a host of benefits for customers, who would otherwise have to choose between the mutually exclusive advantages of both approaches.

Customer service and support was the largest application segment for CRM software in 2012, since enterprises have been focusing on customer retention and satisfaction. Sales and marketing also accounted for considerable market share in the same year. IT, media and communication services witnessed high CRM spending, followed by the manufacturing and banking sectors. North America accounted for majority of the global market share in 2012; Europe also occupied a significant percentage of the market. The market is highly fragmented; key service providers include Salesforce.com Inc., SAP, Oracle Corporation, Microsoft Corporation, IBM Corporation, Adobe, and Amdocs among others.

This report focuses on the global top players, covered
Salesforce
Oracle
Aplicor
SAP
Microsoft
NetSuite
SugarCRM
AppShore
Commence
aprimo
Highrise
Sage CRM
Infusionsoft
Apprenda
IBM
Zoho
Software AG
800APPs
Xtools

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
Cloud-based
On-premises

Market segment by Application, split into
SME
Large Enterprise

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The key reasons to purchase include the following:
– Gain an outlook of the historic development, current market situation, and future outlook of the SaaS-based CRM Software market in the world to 2023.
– Track industry developments and identify market opportunities
– Plan and develop marketing, market-entry, market expansion, and other business strategies by identifying the key market opportunities and prospects.
– Save time and money with the readily accessible key market data included in the reports. the data is clearly presented and can be easily incorporated into presentations and internal reports.
– The report analyses how the stringent emission control norms will drive the global SaaS-based CRM Software market.
– Analyzing various perspectives of the market with the help of Porters five forces analysis.
– Study on the product type that is expected to dominate the market.
– Study on the regions that are expected to witness fastest growth during the forecast period.
– Identify the latest developments, market shares and strategies employed by the major market players.
– 3 months analyst support along with the Market Estimate sheet (in excel).

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TOC :

Global SaaS-based CRM Software Market Size, Status and Forecast 2025
1 Industry Overview of SaaS-based CRM Software
1.1 SaaS-based CRM Software Market Overview
1.1.1 SaaS-based CRM Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global SaaS-based CRM Software Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 SaaS-based CRM Software Market by Type
1.3.1 Cloud-based
1.3.2 On-premises
1.4 SaaS-based CRM Software Market by End Users/Application
1.4.1 SME
1.4.2 Large Enterprise

2 Global SaaS-based CRM Software Competition Analysis by Players
2.1 SaaS-based CRM Software Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

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