Press Releases from KANA® Software, Inc (2 total)
Universal American Deploys KANA to Take Control of Their Service Experience
Sunnyvale, Calif. May 23, 2011 , KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2…
Kana Software Acquires Social Listing Company Overtone’s,Inc.
Sunnyvale, California and San Francisco, California , April 5, 2011. KANA® Software, Inc., a world leader in software solutions for Service Experience Management (SEM), has completed its acquisition of Overtone®, Inc., a leading provider of social media and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed. Overtone generates actionable insights from massive amounts of social media and customer feedback. The company’s cloud-based…
