UK Household Insurance Market Dynamics and Opportunities 2018 - Lloyds Banking Group, Direct Line Group, Aviva , RSA, AXA, Ageas, Legal & General, NFU Mutual, Allianz

UK Household Insurance: Market Dynamics and Opportunities 2018

Summary

"UK Household Insurance: Market Dynamics and Opportunities 2018", report provides an in-depth analysis of the UK household insurance market. It looks at market size and performance ratios as well as changes in premiums, claims, contextual and economic factors, regulations, and opportunities. It provides a thorough overview of the market along with future forecasts and analysis of emerging technologies and products.

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Competition in the market remains high but conditions have hardened, with gross written premium (GWP) and average annual premiums increasing despite claims incurred declining in 2017. Benign weather conditions throughout 2017 helped insurers maintain profitability, although 2018 has already presented a very different challenge, with two major weather events occurring in the first quarter.

Home insurers continue to assess the implications of smart devices, and leading players such as AXA and Aviva remain focused on finding technology companies and start-ups to partner with to boost their propositions.

Scope

-UK household insurance GWP grew by 2.0% in 2017 to £6.5bn.
-The percentage of people living in owner-occupied properties increased for the first time since 2004 in Q1 2017, and increases to insurance premium tax (IPT) raised the average premium price.
-Start-ups continue to enter the market, with simplification a key trend in the industry.
-Offering easy-to-use policies in simple English over smartphone apps is how start-ups such as Buzzmove and Homelyfe enjoyed early success.

Reasons to buy

-Benchmark yourself against the rest of the market.
-Ensure you remain competitive as new innovations and insurance models begin to enter the market.
-Be prepared for how regulation will impact the household insurance market over the next few years.

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Table of Contents:

1. EXECUTIVE SUMMARY 1
1.1. Market summary 1
1.2. Key findings 1
1.3. Critical success factors 1
2. MARKET CONTEXT 7
2.1. Introduction 7
2.2. Market conditions hardened slightly in 2017 7
2.2.1. UK household insurance GWP grew by 2.0% in 2017 7
2.2.2. Premium rate rises were seen in 2017 for the first time in some years 9
2.2.3. The requirement for insurers to notify customers on previous price are yet to have the expected impact 13
2.2.4. Combined cover is still the dominant product 14
2.3. Industry efforts to stall escape of water have seen profitability rise 15
2.3.1. Claims costs fell in 2017 as insurers benefited from falling escape of water costs 15
2.3.2. Claims inflation is challenging profitability 18
2.3.3. Underwriting profitability has increased to a five-year high 20
2.3.4. Flood Re launched in 2016 and should help insurers manage difficult 2018 conditions 21
2.4. Home insurance demand is up slightly as a result of new-builds 22
2.4.1. New home registrations and completions rose in 2017, but remain significantly below expected levels 22
2.4.2. Mortgage approval rates dipped slightly in 2017 24
2.4.3. Owner-occupied property is on the rise, but 'Generation Rent' remains a key theme 25
2.4.4. Penetration rates are high among owner-occupiers, but lower for tenants 26
3. COMPETITOR DYNAMICS 28
3.1. The top 10 insurers account for 67% of GWP 28
3.1.1. Direct Line Group leads the household insurance market 28
3.1.2. Aviva is evolving its proposition using technology 29
3.1.3. AXA's 'Give Data Back' website looks to educate consumers 31
3.1.4. AXA has partnered with Brolly 32
3.1.5. Allianz and LV= link up 32
3.1.6. Amlin leaves household insurance 32
3.1.7. UK insurers are watching US digital insurer Lemonade 33
3.1.8. Bought By Many has partnered with Neos 34
4. 2018 AND BEYOND 35
4.1. Introduction 35
4.2. The market is expected to increase to £6.8bn in GWP by 2023 35
4.2.1. Significant weather events in early 2018 are likely to shift premiums going forward 35
4.2.2. The Generation Rent trend could mark a shift in home insurance 37
4.2.3. The negative economic consequences of Brexit are having an adverse effect 37
4.2.4. The Insurance Distribution Directive is set to clarify products for consumers 39
4.3. Generation Rent will drive a new set of products 40
4.3.1. Demand for propositions aimed at tenants is growing 40
4.3.2. Urban Jungle targets Generation Rent 40
4.3.3. Buzzmove capitalizes on movers' home data 41
4.3.4. Start-ups are focusing on mobile app-enabled policies 42
4.3.5. Roost targets brokers 43
4.4. The evolution towards smart home insurance is underway 44
4.4.1. Water detection and education are essential to reducing escape of water claims 44
4.4.2. Security a key part of smart homes, as theft costs escalate 45
4.4.3. Cyber security is an emerging market for individuals 45
4.4.4. Other devices could help shape the future of the market 46
4.5. Competition from new startups and retailers is growing 47
4.5.1. Amazon is on the verge of entering the market 47
4.5.2. New startups like Neos will continue to disrupt the market 48
5. APPENDIX 50
5.1. Abbreviations and acronyms 50
5.2. Methodology 50
5.2.1. Publisher Financial's 2017 UK General Insurance Consumer Survey 50
5.3. Bibliography 51
5.4. Further reading 52

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