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Press Releases from Amdocs (11 total)

Amdocs Has Signed a Definitive Agreement to Acquire Celcite, a Leading Provider …

located network data to improve the customer experience PuneNovember 6, 2013  Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced it has entered into a definitive agreement to acquire substantially all the assets ofCelcite Management Solutions LLCfor approximately $129 million in cash, subject to customary closing conditions.Additional consideration may be paid later based on the achievement of certain performance metrics. This acquisitionexpands the

Amdocs Survey: Service Providers Seek End-to-End Order-to-Activation Management …

Amdocs, the leading provider of customer experience systems and services, today announced the findings of a global survey that exposes high rates of blocked orders and order fallouts, caused by the increasing complexity of ordersand the lack of streamlined order-to-activation (O2A) solutions. The survey revealed that although more than half (59 percent)of the service providers polled agreed that the O2A process wascritical to their success, onlynine percent were “very satisfied” with

Customer Retention and Loyalty Becomes Top Business Growth Priority

Amdocs, the leading provider of customer experience systems, today announced the results of a global survey that highlights the critical business importance of customer retention and loyalty programs. The survey was conducted by leading analyst firm, Informa Telecoms and Media, With 66 percent of operators believing that customers are less loyal today than they were two years ago, 70 percent of service providers cite customer retention and loyalty as the critical

Amdocs and Heavy Reading: Research Shows Overwhelming Demand for Integrated Char …

Amdocs (NYSE: DOX), the leading provider of customer experience systems, today released the findings of a global research report, conducted by leading analyst firm Heavy Reading, which highlights the importance for service providers around the world to integrate charging and policy managementcapabilities to enable their future pricing strategies for data services. The recent rise in new data price plans is being driven by the need for service providers to offer customers

Service Providers Name Amdocs Top Convergent Charging Vendor in Infonetics Globa …

Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has been named a top vendor in the convergent charging market by service providers worldwide, according to a report1 by analyst firm, Infonetics Research. The research report included findings on convergent charging deployment strategies adopted by service providers, as well as industry rankings for those vendors regarded by service providers as leading suppliers in this domain. Key research

More than 200 Participants Take Part in Largest-Ever Amdocs Asia Pacific InTouch …

Amdocs (NYSE: DOX), the leading provider of customer experience systems, held its Asia PacificInTouch Business Forum 2011at the Ritz-Carlton, Millenia,just over a week ago. Nearly 150senior executives from Asia Pacific service providers attended the event which focused on strategies for driving growth in the connected world. Addressing the forum’s opening session,Eli Gelman, president and chief executive officer of Amdocs Management Limited,said that the future presentedservice providers the opportunity to capitalize on

Amdocs and Analysys Mason Report: Service Provider Adoption of B/OSS Managed Ser …

Amdocs (NYSE: DOX), the leading provider of customer experience systems, today released the findings of a research report that shows increasing adoption of managed services strategies by communications service providers in developing Asia.The research was conducted by leading analyst firm Analysys Mason. The announcement was made at the2011 Asia Pacific InTouch Business Forum, Amdocs’ customer and partner event taking place this week in Singapore. “The pace at which technology is evolving,

Amdocs Named BSS Vendor of the Year in Asia Pacific by Frost & Sullivan for Seco …

Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that top analyst firm Frost & Sullivan has selected Amdocs as Telecom BSS (business support systems) Vendor of the Year, as part of its 2011 Asia Pacific ICT (Information and Communications Technology) Awards. TheTelecom BSS Vendor of the Year award recognizes exceptional business performance in 2010, with key criteria being revenue growth, portfolio diversity and product innovation. It

Amdocs Has Signed a Definitive Agreement to Acquire Bridgewater Systems, a Publi …

Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has entered into a definitive agreement to acquire all of Bridgewater Systems’ (TSX: BWC) (“Bridgewater”) outstanding common shares for CAD$8.20 per share in cash pursuant to a plan of arrangement that is subject to Bridgewater’s shareholder approval and customary closing conditions, including certain regulatory approvals. The transaction is valued at approximately CAD$211 million, or CAD$128 million net

Amdocs Multi-Play Smart Pack Enhanced with Amdocs Smart Agent Desktop, Enabling …

Amdocs, the leading provider of customer experience systems, today announced enhancements to its Amdocs Multi-Play Smart Pack solution to strengthen customer support capabilities, improve operational efficiencies and allow greater flexibility for mid-tier and independent cable TV operators. The announcement was made at The Cable Show taking place here this week. Part of the Amdocs CES portfolio, Smart Pack is a comprehensive multi-play customer care and billing solution that enables robust

Amdocs Launches OSS 8.1 to Help Service Providers Address the Capacity Crunch an …

At Management World Dublin, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of Amdocs OSS 8.1, the latest release of the market’s most comprehensive OSS (operational support systems) suite providing automation of planning, fulfillment and assurance processes. The announcement was made at Management World Dublin 2011. Amdocs OSS 8.1 introduces new functionality in a number of areas, including: • Service Order Management: With flexible order editing