Global Contact Center Market 2017-2022: Types & Applications, Growth Factors, Top Companies and Regional OutlookGlobal Contact Center Market Professional Survey Report 2017-2022.
A contact center also referred to as a customer interaction center or e-contact center is a central point from which all customer contacts are managed. The contact center typically includes one or more call centers, but may include other types of customer contact, as well. A contact center is generally part of an enterprise's overall customer relationship management (CRM) strategy.
This research report provides an in-depth analysis of the global Contact Center Market based on enterprise size, services, solution, end-use industry, and geography. The report also provides an analysis of the factors that drive and restrain the growth of the Contact Center market. It discusses the prevailing market trends, prospective growth opportunities, and major strategies increasing the popularity of the global market. It provides market estimates and forecasts for all the segments in terms of revenue.
Contact Center Market Estimated to Grow at a CAGR of +11% During the Forecast Period
The report covers all the major trends and technologies playing a major role in the market growth over the forecast period. The competition in the global market for Contact Center will likely heat up in the next couple of years on the back of entry of a substantial number of solution providers. This statistical surveying report presents an all-inclusive assessment of the worldwide market for Contact Center, taking several market verticals, such as the production capacity, product pricing, the dynamics of demand and supply, sales volume, revenue, and the growth rate of this market into consideration.
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Company Profiled: The Key Players operating in the Contact Center Market includes Avaya, Cisco Systems, Genesys, Huawei Technologies, 3CLogic, 8x8, Aastra, Altitude Software, Aspect Software, Connect First, Convergys, CRMXchange, Five9, Fujitsu, HP, IBM, inContact, Interactive Intelligence, Mitel Networks, NICE, Noble Systems, Oracle, Presence Technology, SAP, ShoreTel, Syntel, Teleopti, Unify, Verint Systems, Verizon Communications, and Vocalcom.
The report provides competitive landscape of the Contact Center market, thereby listing out all the major players according to their geographic presence, market attractiveness and recent key developments. The competitive landscape section of the report gives an overview about the market share of several key players for the year 2017. Moreover, key takeaways section provided at the end of competitive landscape section would help the operating companies to make the best move in the market.
These market estimates have been analyzed by taking into account the impact of different political, social, economic, technological, and legal factors along with the current market dynamics affecting the market growth. Factors including market position, offerings and R&D focus are attributed to company's capabilities. This section also identifies and includes various recent developments carried out by the leading players.
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The regional analysis of the Global Market splits the global market into key regions that include both continents as well as specific countries that are currently shining in terms of either demand, volume or overall growth. Users of the report can focus on these regions if they are looking to expand their business borders.
The stages of development of Contact Center market with respect to many geographic regions have also been presented thoroughly. This information which is provided helps the emerging players gain up-to-date information which can help them take perfect business decisions. In similar way, many other segments and sub segments are mentioned in this market helping in conveying impeccable data to the users.
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Table of Contents
Global Contact Center Market Research Report 2017
Chapter 1 Contact Center Market Overview
Chapter 2 Global Economic Impact on Industry
Chapter 3 Global Market Competition by Manufacturers
Chapter 4 Global Production, Revenue (Value) by Region
Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions
Chapter 6 Global Production, Revenue (Value), Price Trend by Type
Chapter 7 Global Market Analysis by Application
Chapter 8 Manufacturing Cost Analysis
Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers
Chapter 10 Marketing Strategy Analysis, Distributors/Traders
Chapter 11 Market Effect Factors Analysis
Chapter 12 Global Market Forecast
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