Press release
Interactive Voice Response (IVR) System 2018 Global Market Key Players – IBM, Aspect Software, Inc, AT&T Inc, AVAYA, Inc – Analysis and Forecast to 2025
Interactive Voice Response (IVR) System Market
Global Interactive Voice Response (IVR) System market competition by top manufacturers, with production, price, revenue (value) and market share for each manufacturer; the top players including
IBM
Aspect Software, Inc.
AT&T Inc.
AVAYA, Inc.
BCE, INC.
Cisco Systems Inc
Convergys Corp.
Dialogic Corporation
Enghouse Systems Limited
Syntellect Inc.
Genesys Telecommunications Laboratories Inc.
Healthcare Technology Systems (HTS)
Mitel Networks Corporation
Nuance Communications, Inc.
Philips Speech Processing
Verizon Communications, Inc.
Voxeo Corporation
West Corporation
Holly Connects
On the basis of product, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into
Equipment installed on the customer premises
Equipment installed in the PSTN (public switched telephone network)
Application service provider (ASP) / hosted IVR
On the basis of the end users/applications, this report focuses on the status and outlook for major applications/end users, consumption (sales), market share and growth rate for each application, including
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
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Table Of Contents:
1 Interactive Voice Response (IVR) System Market Overview
1.1 Product Overview and Scope of Interactive Voice Response (IVR) System
1.2 Interactive Voice Response (IVR) System Segment by Type (Product Category)
1.2.1 Global Interactive Voice Response (IVR) System Production and CAGR (%) Comparison by Type (Product Category)(2013-2025)
1.2.2 Global Interactive Voice Response (IVR) System Production Market Share by Type (Product Category) in 2017
1.2.3 Equipment installed on the customer premises
1.2.4 Equipment installed in the PSTN (public switched telephone network)
1.2.5 Application service provider (ASP) / hosted IVR
1.3 Global Interactive Voice Response (IVR) System Segment by Application
1.3.1 Interactive Voice Response (IVR) System Consumption (Sales) Comparison by Application (2013-2025)
1.3.2 Bank and stock account balances and transfers
1.3.3 Surveys and polls
1.3.4 Office call routing
1.3.5 Call center forwarding
1.3.6 Simple order entry transactions
1.3.7 Selective information lookup (movie schedules, etc.)
1.4 Global Interactive Voice Response (IVR) System Market by Region (2013-2025)
1.4.1 Global Interactive Voice Response (IVR) System Market Size (Value) and CAGR (%) Comparison by Region (2013-2025)
1.4.2 United States Status and Prospect (2013-2025)
1.4.3 EU Status and Prospect (2013-2025)
1.4.4 China Status and Prospect (2013-2025)
1.4.5 Japan Status and Prospect (2013-2025)
1.4.6 South Korea Status and Prospect (2013-2025)
1.4.7 Taiwan Status and Prospect (2013-2025)
1.5 Global Market Size (Value) of Interactive Voice Response (IVR) System (2013-2025)
1.5.1 Global Interactive Voice Response (IVR) System Revenue Status and Outlook (2013-2025)
1.5.2 Global Interactive Voice Response (IVR) System Capacity, Production Status and Outlook (2013-2025)
2 Global Interactive Voice Response (IVR) System Market Competition by Manufacturers
2.1 Global Interactive Voice Response (IVR) System Capacity, Production and Share by Manufacturers (2013-2018)
2.1.1 Global Interactive Voice Response (IVR) System Capacity and Share by Manufacturers (2013-2018)
2.1.2 Global Interactive Voice Response (IVR) System Production and Share by Manufacturers (2013-2018)
2.2 Global Interactive Voice Response (IVR) System Revenue and Share by Manufacturers (2013-2018)
2.3 Global Interactive Voice Response (IVR) System Average Price by Manufacturers (2013-2018)
2.4 Manufacturers Interactive Voice Response (IVR) System Manufacturing Base Distribution, Sales Area and Product Type
2.5 Interactive Voice Response (IVR) System Market Competitive Situation and Trends
2.5.1 Interactive Voice Response (IVR) System Market Concentration Rate
2.5.2 Interactive Voice Response (IVR) System Market Share of Top 3 and Top 5 Manufacturers
2.5.3 Mergers & Acquisitions, Expansion
……
7 Global Interactive Voice Response (IVR) System Manufacturers Profiles/Analysis
7.1 IBM
7.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.1.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
7.1.3 IBM Interactive Voice Response (IVR) System Capacity, Production, Revenue, Price and Gross Margin (2013-2018)
7.1.4 Main Business/Business Overview
7.2 Aspect Software, Inc.
7.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.2.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
7.2.3 Aspect Software, Inc. Interactive Voice Response (IVR) System Capacity, Production, Revenue, Price and Gross Margin (2013-2018)
7.2.4 Main Business/Business Overview
7.3 AT&T Inc.
7.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.3.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
7.3.3 AT&T Inc. Interactive Voice Response (IVR) System Capacity, Production, Revenue, Price and Gross Margin (2013-2018)
7.3.4 Main Business/Business Overview
7.4 AVAYA, Inc.
7.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.4.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
7.4.3 AVAYA, Inc. Interactive Voice Response (IVR) System Capacity, Production, Revenue, Price and Gross Margin (2013-2018)
7.4.4 Main Business/Business Overview
7.5 BCE, INC.
7.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
7.5.2 Interactive Voice Response (IVR) System Product Category, Application and Specification
7.5.3 BCE, INC. Interactive Voice Response (IVR) System Capacity, Production, Revenue, Price and Gross Margin (2013-2018)
7.5.4 Main Business/Business Overview
Continued…….
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