Live Chat Software Market to Grow at a CAGR of 7.98% with Challenge of Increasing Demand for Web Self-Service

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

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This industry research report identifies the increased need to improve customer relationship management (CRM) to be one of the major factors that will have a positive impact on the growth of the chat software market in the coming years. The increasing competition in every industry, has induced enterprises across the world to enhance their customer relationships to help them obtain the largest market share. Though organizations have started implementing enterprise solutions like enterprise resource planning (ERP) and customer relationship management (CRM), the lack of a centralized system makes it difficult to control continuous interaction with customers resulting in a loss of revenue.

Key vendors
-LivePerson
-Zendesk
-LogMeIn
-LiveChat
-SnapEngage

Other prominent vendors
-Comm100
-Freshdesk
-Intercom
-JivoSite
-Kayako
-LiveZilla
-Olark
-Provide Support

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Market driver
-Increased need to improve CRM
-Increase in adoption of live chat software in healthcare insurance industry
-Advantages of live chat over other customer support options

Market challenge
-Requirement of compliances
-Increasing demand for web self-service
-Lack of standardization

Market trend
-Live chat software integration with social media
-Increase in mobility
-Growing popularity of live chat

Fundamentals of Table of Content:

PART 01: Executive summary
PART 02: Scope of the report
PART 03: Market research methodology
PART 04: Introduction
PART 05: Global construction market
PART 06: Market drivers
PART 07: Market trends
PART 08: Global AEC market
PART 09: Market segmentation by product
PART 10: Geographical segmentation
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Five forces model
PART 14: Key vendor analysis
PART 15: Key vendor profiles

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Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

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This release was published on openPR.