Helpdesk Automation Market 2018 Key Players: BMC Software, Inc, CA Technologies, Hewlett Packard Enterprise Company, Landesk Software and ServiceNow, Inc

MarketResearchFuture Publish a New Market Research Report On –“ Helpdesk Automation Market 2018 : Discovers the Opportunities, Trends, Risk, Simulation, Management to 2023”.

Description:

Helpdesk Automation -Global Market Status and Trend Report 2018-2023 offers a comprehensive analysis on Helpdesk Automation industry, standing on the readers’ perspective, delivering detailed market data and penetrating insights. No matter the client is industry insider, potential entrant or investor, the report will provides useful data and information.

The global helpdesk automation market is expected to show a significant growth owing to high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users’ need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth.

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The global helpdesk automation market holds prominent key players and other vendors: BMC Software, Inc (U.S.), CA Technologies (U.S.), Hewlett Packard Enterprise Company (U.S.), Landesk Software (U.S.), ServiceNow, Inc (U.S.), Axios Systems (U.K.), HappyFox Inc (U.S.), FrontRange Solutions (U.S.), NTRglobal (Spain), Sunrise Software Ltd (U.K.), Atlassian Corporation Plc. (Australia) among others.

The global Helpdesk Automation Market is expected to reach USD 11 billion by 2023 at a CAGR of 33 % during the forecast period 2017 -2023.

Segmentation

The market for Helpdesk Automation Market is segmented into software type, solution, end users, and organization size. The software type is sub-segmented into web helpdesk software, open source help desk, enterprise help desk software, and, on-premise help desk software. The software are an important component in the helpdesk assistance and more importantly in automation of helpdesk support.

On the basis of the solution, the segmentation is done on the basis of alert management, ticket sortation, and ticket scheduling among others. The basic fundamental of the helpdesk automation solution is to reduce the level 1 support and to reduce the query solving process.

The market is classified into end users, which tend to have most of the applications of the helpdesk automation. It includes IT, telecom, education, government, retail, automotive, healthcare, and BFSI. Among these, the IT and telecom sectors are leading the market because of high chances of customer query regarding company’s product or services. It is also because of the advancement in the information technology and higher demand by the large organizations to shift to automation.
On the basis of organization size, the segments are divided into small & medium size enterprises and large enterprises. In large enterprises, the need for level 1 support is high, which provides an opportunity for the automation of helpdesk support.

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