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3 Factors determining the Outsourced help desk costs

12-06-2017 03:00 PM CET | IT, New Media & Software

Press release from: Suma Soft Pvt. Ltd

Texas (USA), Canada (Toronto) ; India (Business Network)- 1st December 2017:

The Outsourced Help Desk Costs are determined by using various parameters such as the number of cases handled,the number of hours,and the number of resources allocated.Considering the project requirements in an effective way can help to reduce the Outsourced help desk costs.

Following 3 Factors affects the Outsourced Help Desk Costs:-

Time: This includes the time spent on handing the customer queries and issues.Providing Level 1 and Level 2 support services usually requires less time.Offering Level 3 Support services requires more time due to the presence of technical complexities involved in it.

Incidents: The Outsourced Help Desk Costs are directly affected by the number of incidents handled.The Help Desk Costs depends upon the volume of Support, Calls, and incidents which are being handled in the given time frame.In this case audits are being prepared on monthly or yearly basis.

Resources:The number of resources being allocated for the particular project directly affects the Outsourced help desk costs.Industries such as the hospitality and Banking requires a large number of resources to handle their boundless help desk needs.

Suma Soft offers flexible Outsourced Help Desk Costs to help businesses gain maximum ROI.Our feasible Outsourced Help Desk Costs have offered competitive advantage to clients from distinct industrial domains such as the Healthcare,Finance,Automotive,Travel,ITES.

Contact us:
Call : +1 281 764 1825
Name: Rick Cooper
Email : info@sumasoft.com
website: www.sumasoft.com

Suma Soft offers flexible Outsourced Help Desk Costs to help businesses gain maximum ROI.Our feasible Outsourced Help Desk Costs have offered competitive advantage to clients from distinct industrial domains such as the Healthcare,Finance,Automotive,Travel,ITES.

7880 San Felipe Street,
Ste 120,
Houston TX 77063-1647
Telephone:
+1 281 764 1825
+1 281 468 7338
Email:
info@sumasoft.com

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