Cloud-Based Contact Centers 2017 Global Industry Key Players - 8x8, Inc , Five9, Inc , Cisco Systems , Genesys Telecommunications Laboratories , Oracle , Nice-Systems  Market Analysis and Forecast to 2022

Global Cloud-Based Contact Centers Market

This report studies the global Cloud-Based Contact Centers market, analyzes and researches the Cloud-Based Contact Centers development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like 
8x8, Inc 
Five9, Inc 
Cisco Systems 
Genesys Telecommunications Laboratories 
Oracle 
Nice-Systems 
Newvoicemedia 
3clogic 
Connect First 
Aspect Software 
Incontact 
Interactive Intelligence Group 
Broadsoft 
West Corporation 
Liveops Cloud 
Evolve IP 
Mitel Networks 
Ozonetel Systems

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Market segment by Regions/Countries, this report covers 
United States 
EU 
Japan 
China 
India 
Southeast Asia

Market segment by Type, Cloud-Based Contact Centers can be split into 
Automatic Call Distribution (ACD) 
Agent Performance Optimization (APO) 
Dialers 
Interactive Voice Response (IVR) 
Computer Telephony Integration (CTI) 
Other

Market segment by Application, Cloud-Based Contact Centers can be split into 
BFSI 
IT and Telecom 
Retail 
Government and Public Sector 
Healthcare and Life Sciences 
Manufacturing 
Other

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Table of Contents-Key Points Covered

Global Cloud-Based Contact Centers Market Size, Status and Forecast 2022 
1 Industry Overview of Cloud-Based Contact Centers 
1.1 Cloud-Based Contact Centers Market Overview 
1.1.1 Cloud-Based Contact Centers Product Scope 
1.1.2 Market Status and Outlook 
1.2 Global Cloud-Based Contact Centers Market Size and Analysis by Regions 
1.2.1 United States 
1.2.2 EU 
1.2.3 Japan 
1.2.4 China 
1.2.5 India 
1.2.6 Southeast Asia 
1.3 Cloud-Based Contact Centers Market by Type 
1.3.1 Automatic Call Distribution (ACD) 
1.3.2 Agent Performance Optimization (APO) 
1.3.3 Dialers 
1.3.4 Interactive Voice Response (IVR) 
1.3.5 Computer Telephony Integration (CTI) 
1.3.6 Other 
1.4 Cloud-Based Contact Centers Market by End Users/Application 
1.4.1 BFSI 
1.4.2 IT and Telecom 
1.4.3 Retail 
1.4.4 Government and Public Sector 
1.4.5 Healthcare and Life Sciences 
1.4.6 Manufacturing 
1.4.7 Other

2 Global Cloud-Based Contact Centers Competition Analysis by Players 
2.1 Cloud-Based Contact Centers Market Size (Value) by Players (2016 and 2017) 
2.2 Competitive Status and Trend 
2.2.1 Market Concentration Rate 
2.2.2 Product/Service Differences 
2.2.3 New Entrants 
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles 
3.1 8x8, Inc 
3.1.1 Company Profile 
3.1.2 Main Business/Business Overview 
3.1.3 Products, Services and Solutions 
3.1.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.1.5 Recent Developments 
3.2 Five9, Inc 
3.2.1 Company Profile 
3.2.2 Main Business/Business Overview 
3.2.3 Products, Services and Solutions 
3.2.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.2.5 Recent Developments 
3.3 Cisco Systems 
3.3.1 Company Profile 
3.3.2 Main Business/Business Overview 
3.3.3 Products, Services and Solutions 
3.3.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.3.5 Recent Developments 
3.4 Genesys Telecommunications Laboratories 
3.4.1 Company Profile 
3.4.2 Main Business/Business Overview 
3.4.3 Products, Services and Solutions 
3.4.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.4.5 Recent Developments 
3.5 Oracle 
3.5.1 Company Profile 
3.5.2 Main Business/Business Overview 
3.5.3 Products, Services and Solutions 
3.5.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.5.5 Recent Developments 
3.6 Nice-Systems 
3.6.1 Company Profile 
3.6.2 Main Business/Business Overview 
3.6.3 Products, Services and Solutions 
3.6.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.6.5 Recent Developments 
3.7 Newvoicemedia 
3.7.1 Company Profile 
3.7.2 Main Business/Business Overview 
3.7.3 Products, Services and Solutions 
3.7.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.7.5 Recent Developments 
3.8 3clogic 
3.8.1 Company Profile 
3.8.2 Main Business/Business Overview 
3.8.3 Products, Services and Solutions 
3.8.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.8.5 Recent Developments 
3.9 Connect First 
3.9.1 Company Profile 
3.9.2 Main Business/Business Overview 
3.9.3 Products, Services and Solutions 
3.9.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.9.5 Recent Developments 
3.10 Aspect Software 
3.10.1 Company Profile 
3.10.2 Main Business/Business Overview 
3.10.3 Products, Services and Solutions 
3.10.4 Cloud-Based Contact Centers Revenue (Value) (2012-2017) 
3.10.5 Recent Developments 
3.11 Incontact 
3.12 Interactive Intelligence Group 
3.13 Broadsoft 
3.14 West Corporation 
3.15 Liveops Cloud 
3.16 Evolve IP 
3.17 Mitel Networks 
3.18 Ozonetel Systems

Continued…..

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