Press release
Global Contact Center Analytics Software Market Size, Status and Forecast 2022: By Product, Application, Manufacturer, Sales and Segmentation- GlobalQYResearch
Cisco Systems, Inc. (US)
Genpact Limited (Bermuda)
Verint Systems Inc. (US)
8X8 Inc. (US)
Genesys (US)
Oracle Corporation (US)
Mitel Networks Corporation (Canada)
SAP SE (Germany)
NICE Ltd. (Israel)
Enghouse Interactive (US)
Five9, Inc. (US)
CallMiner (US)
Servion Global Solutions (India)
Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia
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Market segment by Type, the product can be split into
Speech Analytics
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics
Market segment by Application, Contact Center Analytics Software can be split into
Log Management
Risk and Compliance Management
Real-Time Monitoring and Reporting
Workforce Management
Customer Experience Management
If you have any special requirements, please let us know and we will offer you the report as you want.
Table of Contents
Global Contact Center Analytics Software Market Size, Status and Forecast 2022
1 Industry Overview of Contact Center Analytics Software
1.1 Contact Center Analytics Software Market Overview
1.1.1 Contact Center Analytics Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Analytics Software Market Size and Analysis by Regions
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Contact Center Analytics Software Market by Type
1.3.1 Speech Analytics
1.3.2 Cross-channel Analytics
1.3.3 Predictive Analytics
1.3.4 Performance Analytics
1.3.5 Text Analytics
1.4 Contact Center Analytics Software Market by End Users/Application
1.4.1 Log Management
1.4.2 Risk and Compliance Management
1.4.3 Real-Time Monitoring and Reporting
1.4.4 Workforce Management
1.4.5 Customer Experience Management
2 Global Contact Center Analytics Software Competition Analysis by Players
2.1 Contact Center Analytics Software Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Cisco Systems, Inc. (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.1.5 Recent Developments
3.2 Genpact Limited (Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.2.5 Recent Developments
3.3 Verint Systems Inc. (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.3.5 Recent Developments
3.4 8X8 Inc. (US)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.4.5 Recent Developments
3.5 Genesys (US)
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.5.5 Recent Developments
3.6 Oracle Corporation (US)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.6.5 Recent Developments
3.7 Mitel Networks Corporation (Canada)
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.7.5 Recent Developments
3.8 SAP SE (Germany)
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.8.5 Recent Developments
3.9 NICE Ltd. (Israel)
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.9.5 Recent Developments
3.10 Enghouse Interactive (US)
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Analytics Software Revenue (Value) (2012-2017)
3.10.5 Recent Developments
3.11 Five9, Inc. (US)
3.12 CallMiner (US)
3.13 Servion Global Solutions (India)
4 Global Contact Center Analytics Software Market Size by Type and Application (2012-2017)
4.1 Global Contact Center Analytics Software Market Size by Type (2012-2017)
4.2 Global Contact Center Analytics Software Market Size by Application (2012-2017)
4.3 Potential Application of Contact Center Analytics Software in Future
4.4 Top Consumer/End Users of Contact Center Analytics Software
5 United States Contact Center Analytics Software Development Status and Outlook
5.1 United States Contact Center Analytics Software Market Size (2012-2017)
5.2 United States Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)
6 EU Contact Center Analytics Software Development Status and Outlook
6.1 EU Contact Center Analytics Software Market Size (2012-2017)
6.2 EU Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)
7 Japan Contact Center Analytics Software Development Status and Outlook
7.1 Japan Contact Center Analytics Software Market Size (2012-2017)
7.2 Japan Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)
8 China Contact Center Analytics Software Development Status and Outlook
8.1 China Contact Center Analytics Software Market Size (2012-2017)
8.2 China Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)
9 India Contact Center Analytics Software Development Status and Outlook
9.1 India Contact Center Analytics Software Market Size (2012-2017)
9.2 India Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)
10 Southeast Asia Contact Center Analytics Software Development Status and Outlook
10.1 Southeast Asia Contact Center Analytics Software Market Size (2012-2017)
10.2 Southeast Asia Contact Center Analytics Software Market Size and Market Share by Players (2016 and 2017)
11 Market Forecast by Regions, Type and Application (2017-2022)
11.1 Global Contact Center Analytics Software Market Size (Value) by Regions (2017-2022)
11.1.1 United States Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
11.1.2 EU Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
11.1.3 Japan Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
11.1.4 China Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
11.1.5 India Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
11.1.6 Southeast Asia Contact Center Analytics Software Revenue and Growth Rate (2017-2022)
11.2 Global Contact Center Analytics Software Market Size (Value) by Type (2017-2022)
11.3 Global Contact Center Analytics Software Market Size by Application (2017-2022)
12 Contact Center Analytics Software Market Dynamics
12.1 Contact Center Analytics Software Market Opportunities
12.2 Contact Center Analytics Software Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Contact Center Analytics Software Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Contact Center Analytics Software Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
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