openPR Logo
Press release

Global CRM Outsourcing Market 2017 Key Players, Share, Trend, Segmentation and Forecast to 2021

11-09-2017 10:45 AM CET | IT, New Media & Software

Press release from: WiseGuyResearch Consultants Pvt Ltd

/ PR Agency: WiseGuyResearch Consultants Pvt Ltd
CRM Outsourcing Market 2017

CRM Outsourcing Market 2017

CRM Outsourcing Market 2017

Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions.

The analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019.

Covered in this Report
The global CRM outsourcing market is segmented on the basis of services end-users.
The report, Global CRM Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report also includes a discussion on the key vendors operating in this market.

Request a Sample Report @ https://www.wiseguyreports.com/sample-request/59468-global-crm-outsourcing-market-2015-2019

Key Vendors
• Accenture
• Capgemini
• Genpact
• IBM
• Tata Consultancy Services

Other Prominent Vendors
• 3i infotech
• Aditya Birla Minacs
• Aegis
• Cognizant
• Convergys
• EXL
• Firstsource
• HCL
• Hinduja Global Solutions
• HP
• Infosys
• Intelenet
• NCO Financial
• Sitel
• Teleperformance
• Teletech
• West
• Wipro
• WNS
• Xerox

Market Driver
• Cost-effective Operations
• For a full, detailed list, view our report

Market Challenge
• Attrition
• For a full, detailed list, view our report

Market Trend
• Cloud-based CRM
• For a full, detailed list, view our report

Any Query, Submit Here @ https://www.wiseguyreports.com/enquiry/59468-global-crm-outsourcing-market-2015-2019

Table of Contents –Analysis of Key Points

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 CRM Outsourcing Value Chain
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07. Market Segmentation by End-users
07.1 Global CRM Outsourcing Market by End-users 2014

08. Geographical Segmentation
08.1 Global CRM BPO Market by Geographical Segmentation 2014

09. Buying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends
15. Trends and their Impact

16. Vendor Landscape
16.1 Competitive Scenario
16.2 Market Share Analysis 2013
16.3 Other Prominent Vendors
16.3.1 Cognizant
16.3.2 Convergys
16.3.3 HP
16.3.4 Infosys
16.3.5 NCO Financial Systems
16.3.6 Sitel
16.3.7 Teleperformance
16.3.8 Wipro
16.3.9 Xerox

17. Key Vendor Analysis
17.1 Accenture
17.1.1 Key Facts
17.1.2 Business Overview
17.1.3 Business Segmentation by Revenue 2013
17.1.4 Business Segmentation by Revenue 2012 and 2013
17.1.5 Geographical Segmentation by Revenue 2013
17.1.6 Business Strategy
17.1.7 Key Information
17.1.8 SWOT Analysis
17.2 Capgemini
17.2.1 Key Facts
17.2.2 Business Overview
17.2.3 Business Segmentation by Revenue 2013
17.2.4 Business Segmentation by Revenue 2012 and 2013
17.2.5 Geographical Segmentation by Revenue 2013
17.2.6 Business Strategy
17.2.7 Key Developments
17.2.8 SWOT Analysis
17.3 Genpact
17.3.1 Key Facts
17.3.2 Business Overview
17.3.3 Services Segmentation by Revenue
17.3.4 Services Segmentation by Revenue
17.3.5 Geographical Segmentation by Revenue
17.3.6 Business Strategy
17.3.7 Recent Developments
17.3.8 SWOT Analysis
17.4 IBM
17.4.1 Key Facts
17.4.2 Business Description
17.4.3 Business Segmentation
17.4.4 Revenue Segmentation by Business Segment
17.4.5 Revenue Segmentation by Business Operation
17.4.6 Revenue Comparison of Business Segments 2012 and 2013
17.4.7 Revenue Segmentation by Geography
17.4.8 Business Strategy
17.4.9 Key Developments
17.4.10 SWOT Analysis
17.5 TCS
17.5.1 Key Facts
17.5.2 Business Overview
17.5.3 Business Segmentation by Revenue 2013
17.5.4 Business Segmentation by Revenue 2012 and 2013
17.5.5 Geographical Segmentation by Revenue 2013
17.5.6 Business Strategy
17.5.7 Recent developments
17.5.8 SWOT Analysis
..…..Continued

ABOUT US:
Wise Guy Reports is part of the Wise Guy Consultants Pvt. Ltd. and offers premium progressive statistical surveying, market research reports, analysis & forecast data for industries and governments around the globe. Wise Guy Reports features an exhaustive list of market research reports from hundreds of publishers worldwide. We boast a database spanning virtually every market category and an even more comprehensive collection of market research reports under these categories and sub-categories.

Address:
WISE GUY RESEARCH CONSULTANTS PVT LTD
Office No. 528, Amanora Chambers
Magarpatta Road, Hadapsar
Pune - 411028
Maharashtra, India

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Global CRM Outsourcing Market 2017 Key Players, Share, Trend, Segmentation and Forecast to 2021 here

News-ID: 808998 • Views:

More Releases from WiseGuyResearch Consultants Pvt Ltd

Slewing Bearing Market 2021 Global Share, Trend, Segmentation, Analysis and Forecast to 2026
Slewing Bearing Market 2021 Global Share, Trend, Segmentation, Analysis and Fore …
Slewing Bearing Market 2021 Global Slewing Bearing Scope and Market Size The recently published Slewing Bearing market report reveals an extensive study that has been conducted. This section presents a concise overview of the market status and the categorization of the market size based on the manufacturers, type, application, and regions. The report also provides a highlight of the aftermarket and the scope of the product/service. The report has been prepared with
Spectral Sensing Filters 2021 Global Market Key Players – Viavi Solutions, PIXELTEQ, Iridian Spectral Technologies - Analysis and Forecast to 2026
Spectral Sensing Filters 2021 Global Market Key Players – Viavi Solutions, PIX …
Spectral Sensing Filters Market 2021 Global Spectral Sensing Filters Scope and Market Size The recently published Spectral Sensing Filters market report reveals an extensive study that has been conducted. This section presents a concise overview of the market status and the categorization of the market size based on the manufacturers, type, application, and regions. The report also provides a highlight of the aftermarket and the scope of the product/service. The report has
Speed Sensors Market 2021 Global Industry – Key Players Analysis, Sales, Supply, Demand and Forecast to 2026
Speed Sensors Market 2021 Global Industry – Key Players Analysis, Sales, Suppl …
Speed Sensors Market 2021 Global Speed Sensors Scope and Market Size The recently published Speed Sensors market report reveals an extensive study that has been conducted. This section presents a concise overview of the market status and the categorization of the market size based on the manufacturers, type, application, and regions. The report also provides a highlight of the aftermarket and the scope of the product/service. The report has been prepared with
Automotive Snow Chains Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2021 – 2026
Automotive Snow Chains Market - Global Industry Analysis, Size, Share, Trends, G …
Automotive Snow Chains Market 2021 Global Automotive Snow Chains Scope and Market Size The recently published Automotive Snow Chains market report reveals an extensive study that has been conducted. This section presents a concise overview of the market status and the categorization of the market size based on the manufacturers, type, application, and regions. The report also provides a highlight of the aftermarket and the scope of the product/service. The report has

All 5 Releases


More Releases for Segment

Manned Submersible-Global Market Status and Trend Report 2018-2023 - By Regional …
UpMarketResearch offers a latest published report on “Global Manned Submersible Market Analysis and Forecast 2018-2023” delivering key insights and providing a competitive advantage to clients through a detailed report. The report contains 110 pages which highly exhibits on current market analysis scenario, upcoming as well as future opportunities, revenue growth, pricing and profitability. Manned Submersible Industry research report delivers a close watch on leading competitors with strategic analysis, micro and
BCAAs-Global Market Status and Trend Report 2018-2023 - By Regional Segment Anal …
UpMarketResearch offers a latest published report on “Global BCAAs Market Analysis and Forecast 2018-2023” delivering key insights and providing a competitive advantage to clients through a detailed report. The report contains 130 pages which highly exhibits on current market analysis scenario, upcoming as well as future opportunities, revenue growth, pricing and profitability. BCAAs Industry research report delivers a close watch on leading competitors with strategic analysis, micro and macro market
Blood Products-Global Market Status and Trend Report 2018-2023 - By Regional Seg …
UpMarketResearch offers a latest published report on “Global Blood Products Market Analysis and Forecast 2018-2023” delivering key insights and providing a competitive advantage to clients through a detailed report. The report contains 123 pages which highly exhibits on current market analysis scenario, upcoming as well as future opportunities, revenue growth, pricing and profitability. The global blood products market is expected to gain a higher CAGR in the forthcoming period. Rise
Chocolate Proteins-Global Market Status and Trend Report 2018-2023 - By Regional …
UpMarketResearch offers a latest published report on “Global Chocolate Proteins Market Analysis and Forecast 2018-2023” delivering key insights and providing a competitive advantage to clients through a detailed report. The report contains 102 pages which highly exhibits on current market analysis scenario, upcoming as well as future opportunities, revenue growth, pricing and profitability. Chocolate Proteins Industry research report delivers a close watch on leading competitors with strategic analysis, micro and
Botox-Global Market Status and Trend Report 2013-2023 - By Regional Segment Anal …
UpMarketResearch offers a latest published report on “Global Botox Market Analysis and Forecast 2018-2023” delivering key insights and providing a competitive advantage to clients through a detailed report. The report contains 134 pages which highly exhibits on current market analysis scenario, upcoming as well as future opportunities, revenue growth, pricing and profitability. Botox Industry research report delivers a close watch on leading competitors with strategic analysis, micro and macro market
Toothbrush-Global Market Status and Trend Report 2013-2023 - By Regional Segment …
UpMarketResearch offers a latest published report on “Global Toothbrush Market Analysis and Forecast 2018-2023” delivering key insights and providing a competitive advantage to clients through a detailed report. The report contains 134 pages which highly exhibits on current market analysis scenario, upcoming as well as future opportunities, revenue growth, pricing and profitability. Toothbrush Industry research report delivers a close watch on leading competitors with strategic analysis, micro and macro market