Press release
Global Interactive Voice Response System Market to grow at a CAGR of 12.63% during 2017-2021: Key Vendors are Avaya, Cisco, Genesys, Convergys
ABSTRACT
About IVR System
Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.
Technavios analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.
Covered in this report
The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.
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The market is divided into the following segments based on geography:
Americas
APAC
EMEA
Technavio's report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
Avaya
Cisco Systems
Convergys
Genesys
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Table of Contents
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Research Methodology
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Standards for using IVR systems
PART 06: Market size and forecast
Market size and forecast
PART 07: Market segmentation by deployment model
Market segmentation by deployment model
PART 08: Market segmentation by end-user
Market overview
BFSI
Healthcare
Hospitality
Others
PART 09: Market segmentation by technology
Market segmentation by technology
PART 10: Geographical segmentation
Geographical segmentation
Americas
EMEA
APAC
PART 11: Decision framework
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