Universal Messaging API - Chatbots Can Now Work Cross-Platform

CloudRail releases the Unified Messaging API: Facebook Messenger, Telegram, Line and Viber can now be easily accessed by developers via a universal API to build cross-platform chatbots.

The programmatic access to messaging services like Facebook Messenger or Telegram was one of the biggest changes which has happened to this industry recently. It allows companies to tie their solutions into the respective ecosystem and build chatbots or revolutionize customer support. While more and more messaging services open their ecosystem via so called APIs, developers face the challenge to integrate them all.
The simple reason for this, is something we’ve seen in other industries before as well — all APIs are different. So if a developer wants to create a new revolutionary chatbot, he’ll soon face the challenge to connect to all different APIs one by one. This means for example the Facebook Messenger API is totally different than the Line API, resulting in endless time wasted on just connecting all those messaging services. The results are obvious: A lot of new chat systems are just compatible to a single ecosystem and only bigger companies, which can afford it, waste a lot of money on connecting to all.
Today CloudRail, a well known API Integration Solution, released the Universal Messaging API. This unified interface bundles Facebook Messenger, Telegram, Viber and Line into a single API. Developers can leverage this service to make their chatbots or support systems compatible to all messaging services in less time, they would actually need for just one service.
“This new universal API is our contribution to the exciting and quickly growing chatbot industry. It will help developers to create new solutions significantly faster, while still reaching a critical mass of end customers.”, says Felix Kollmar, CEO of CloudRail.
The company also offers universal APIs for SMS and Email services which completes the offering and allows developers to integrate all communication channels rapidly.

Besides faster integrations, CloudRail also cares about a second massive problem — API maintenance. Almost all APIs change over time in favour of new functionality or bug fixes. Especially in a new industry like messaging APIs, developers will face many changes, which result in broken integrations and even more development resources being spent over time. CloudRail solves this by keeping the API consistent towards the developer and handling API changes in an abstraction layer.
CloudRail is already a well known player in the API industry. The company's portfolio of integrations for example also contains unified APIs for cloud storage, social or payment. CloudRail already names some of the big players as well as thousands of innovative startups as their customers.

Links:
Website: https://cloudrail.com/
Universal Messaging API: https://cloudrail.com/integrations/interfaces/Messaging
Press Info:
https://cloudrail.com/press

Founded in 2013, CloudRail’s vision is to revolutionize the way APIs are being integrated. With it’s universal API approach, the start-up is significantly simplifying integrations which leads to a more connected world. Headquartered in Mannheim, Germany and with an office in San Francisco, CA, CloudRail powers reliable integrations which are used by millions of people every day.

CloudRail
licobo GmbH
Julius-Hatry-Str. 1
68163 Mannheim
Germany

Felix Kollmar
+49 621 48345965
press@cloudrail.com

This release was published on openPR.