Press release
What are the benefits of Integrating Salesforce CRM with contactSPACE Cloud Contact Centre solution?
CRM integrations
Increasingly, businesses are realising enormous benefits by leveraging the contactSPACE out-of-the-box Salesforce integration, made easy via standard Salesforce authentication.
One of the major benefits is just how quick and easy it is to onboard of staff because they don't have to work inside the CRM environment or require any additional CRM training.
Staff become more productive, faster, as their workflow is simplified. For instance, when a customer is in the call queue, the contactSPACE API will first query Salesforce to locate that record, and if found, contactSPACE will immediately display the customer’s details before the call is delivered to the agent. The agent then interacts with the caller within the contactSPACE environment, and at the end of the call, the caller’s record is automatically updated within Salesforce, as the agent prepares to take the next call. Throughout this process, web registrations are still being prioritised, so you’ll never miss an opportunity.
Comprehensive and secure, the API gateway enables custom integration between contactSPACE and Salesforce, as well as many other CRMs.
contactSPACE is focused on solving the issues faced by call centres and sales teams within small and medium-sized businesses. We help businesses by delivering leading cloud-based contact centre solutions that are simple to implement and use, cost-effective, functionally rich and scalable. Our solutions are developed by a team which has a wealth of "real world" contact centre industry experience, dating back to 1990, and together we're helping our customers become masters of their own destiny by providing them with a framework that creates a more efficient working environment.
contactSPACE
L9, 1 Chandos St NSW
Sydney, Australia
info@contactspace.com
www.contactspace.com
AUS (+61) 1300 360 553
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