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Service Delivery Automation (SDA) Market 10-Year Market Forecast and Trends Analysis Research Report
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The primary driver for service delivery automation is the need to manage inbound documents in multiple formats and the need to scale up operations. Also, in an increasingly competitive market there are cost pressures are favorably driving the service delivery automation market. However, factors such as cost of maintaining and automating the software and scripts are incremental investments which is hindering the growth of service delivery automation market. Furthermore, service delivery automation leads to reduction in full time equivalents (FTE) numbers which leads to consolidation of delivery centers which is further restraining the growth of service delivery automation market. Advanced technologies such as artificial intelligence (AI) and robotic process automation are evolving which are expected to create growth opportunities for the growth of service delivery automation market. As SDA technologies are still in introductory phase, market is anticipated to experience substantial growth opportunities in the forecast period.
The global service delivery automation market can be segmented on the basis of automation type, solution, end user and region. On the basis of automation type, the SDA market can be segmented into independent automation and assisted automation. In terms of solution, the SDA market can be classified into macro or scripted automation, IT automation, BPM, robotic automation and artificial intelligence. On the basis of end-user, the service delivery automation market can be classified into Banking, financial services & insurance (BFSI), travel & hospitality, technology, manufacturing, technology & media and others which include retail, healthcare and energy among others.
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Geographically, service delivery automation market can be segmented into North America, Europe, Asia-Pacific, Middle-East & Africa (MEA), and South America.
Major players in software defined security market with the significant developments are IBM Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere, Inc., CA Technologies, UiPath, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc. and Openspan Pvt. Ltd. among others.
The report offers a comprehensive evaluation of the market. It does so via in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies and assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to: Regional markets, technology, types, and applications.
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Transparency Market Research (TMR) is a global market intelligence company providing business information reports and services. The company’s exclusive blend of quantitative forecasting and trend analysis provides forward-looking insight for thousands of decision makers. TMR’s experienced team of analysts, researchers, and consultants use proprietary data sources and various tools and techniques to gather and analyze information. Our business offerings represent the latest and the most reliable information indispensable for businesses to sustain a competitive edge.
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