Press release
Global Technical Support Outsourcing Market Become Dominant At CAGR Of 6.53% By 2020
About Technical Support Outsourcing Market
Outsourcing and in-house models are the two ways through which businesses can obtain technical support. Products and services offered by most technical support organizations are mostly similar. However, quality differentiation helps outsourcing enterprises gain a competitive edge over others in securing lifetime customer relationships.
IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services. Typically, technical support service organizations are managed as cost centers. Earlier, providers focused on key success metrics, such as efficiency, productivity, and regulatory compliance, instead of customer satisfaction. However, providers now prefer a balanced scorecard of metrics that includes not only costs and compliance but also measurements to gauge customer satisfaction levels.
Technavios analysts forecast the global technical support outsourcing market to grow at a CAGR of 6.53% during the period 2016-2020.
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Covered in this report
The report covers the present scenario and the growth prospects of the global technical support outsourcing market for 2016-2020.
The market is divided into the following segments based on geography:
Americas
APAC
EMEA
Technavio's report, Global Technical Support Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
Hudson Software
Inforonics Global Services
Qcom Outsourcing
Wipro
Other prominent vendors
Atos
Attivasoft
CGI Group
Ciber
CompuCom
CSC
Dell
Dynasis
Fujitsu
Genpact
Getronics
HCL Technologies
HP
IBM
iYogi
Kayako
Maintech
Northrop Grumman
Pomeroy
Stefanini
Support.com
TCS
TELUS International
T-Systems
Unisys
Xerox
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Market driver
Need to focus on core competencies and improve efficiency
For a full, detailed list, view our report
Market challenge
Loss of control in customer service quality
For a full, detailed list, view our report
Market trend
Growing popularity among SMEs
For a full, detailed list, view our report
Key questions answered in this report
What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
Table OF Contents
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Economic overview
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PART 06: Market landscape
Market overview
Market size and forecast
Five forces analysis
PART 07: Market segmentation by service
Global technical support outsourcing market by service
Global technical support outsourcing market by call center technical support outsourcing
Global technical support outsourcing market by helpdesk support outsourcing
PART 08: Geographical segmentation
Global technical support outsourcing market by geography
Americas
EMEA
APAC
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
Major vendors
Other prominent vendors
About us
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