Global Contact Centre Market Size, Status and Forecast 2022: By Product, Application, Manufacturer, Sales and Segmentation - GlobalQYResearch

This report studies the global Contact Centre market, analyzes and researches the Contact Centre development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
Avaya
Cisco Systems
Genesys
Huawei Technologies
3CLogic
8x8
Aastra
Altitude Software
Aspect Software
Connect First
Convergys
CRMXchange
Five9
Fujitsu
HP
IBM
inContact
Interactive Intelligence
Mitel Networks
NICE
Noble Systems
Oracle
Presence Technology
SAP
ShoreTel
Syntel
Teleopti
Unify
Verint Systems
Verizon Communications

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Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, Contact Centre can be split into
Inbound systems
Interactive voice response (IVR)
Quality management (QM)
Analytics
Workforce management (WFM)
Outbound systems

Market segment by Application, Contact Centre can be split into
On-premises
Hosted

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Table of Contents

Global Contact Centre Market Size, Status and Forecast 2022
1 Industry Overview of Contact Centre
1.1 Contact Centre Market Overview
1.1.1 Contact Centre Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Centre Market Size and Analysis by Regions
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Contact Centre Market by Type
1.3.1 Inbound systems
1.3.2 Interactive voice response (IVR)
1.3.3 Quality management (QM)
1.3.4 Analytics
1.3.5 Workforce management (WFM)
1.3.6 Outbound systems
1.4 Contact Centre Market by End Users/Application
1.4.1 On-premises
1.4.2 Hosted

2 Global Contact Centre Competition Analysis by Players
2.1 Contact Centre Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 Avaya
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Centre Revenue (Value) (2012-2017)
3.1.5 Recent Developments
3.2 Cisco Systems
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Centre Revenue (Value) (2012-2017)
3.2.5 Recent Developments
3.3 Genesys
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Centre Revenue (Value) (2012-2017)
3.3.5 Recent Developments
3.4 Huawei Technologies
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Centre Revenue (Value) (2012-2017)
3.4.5 Recent Developments
3.5 3CLogic
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Centre Revenue (Value) (2012-2017)
3.5.5 Recent Developments
3.6 8x8
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Centre Revenue (Value) (2012-2017)
3.6.5 Recent Developments
3.7 Aastra
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Centre Revenue (Value) (2012-2017)
3.7.5 Recent Developments
3.8 Altitude Software
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Centre Revenue (Value) (2012-2017)
3.8.5 Recent Developments
3.9 Aspect Software
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Centre Revenue (Value) (2012-2017)
3.9.5 Recent Developments
3.10 Connect First
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Centre Revenue (Value) (2012-2017)
3.10.5 Recent Developments
3.11 Convergys
3.12 CRMXchange
3.13 Five9
3.14 Fujitsu
3.15 HP
3.16 IBM
3.17 inContact
3.18 Interactive Intelligence
3.19 Mitel Networks
3.20 NICE
3.21 Noble Systems
3.22 Oracle
3.23 Presence Technology
3.24 SAP
3.25 ShoreTel
3.26 Syntel
3.27 Teleopti
3.28 Unify
3.29 Verint Systems
3.30 Verizon Communications

4 Global Contact Centre Market Size by Type and Application (2012-2017)
4.1 Global Contact Centre Market Size by Type (2012-2017)
4.2 Global Contact Centre Market Size by Application (2012-2017)
4.3 Potential Application of Contact Centre in Future
4.4 Top Consumer/End Users of Contact Centre

5 United States Contact Centre Development Status and Outlook
5.1 United States Contact Centre Market Size (2012-2017)
5.2 United States Contact Centre Market Size and Market Share by Players (2016 and 2017)

6 EU Contact Centre Development Status and Outlook
6.1 EU Contact Centre Market Size (2012-2017)
6.2 EU Contact Centre Market Size and Market Share by Players (2016 and 2017)

7 Japan Contact Centre Development Status and Outlook
7.1 Japan Contact Centre Market Size (2012-2017)
7.2 Japan Contact Centre Market Size and Market Share by Players (2016 and 2017)

8 China Contact Centre Development Status and Outlook
8.1 China Contact Centre Market Size (2012-2017)
8.2 China Contact Centre Market Size and Market Share by Players (2016 and 2017)

9 India Contact Centre Development Status and Outlook
9.1 India Contact Centre Market Size (2012-2017)
9.2 India Contact Centre Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Contact Centre Development Status and Outlook
10.1 Southeast Asia Contact Centre Market Size (2012-2017)
10.2 Southeast Asia Contact Centre Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)
11.1 Global Contact Centre Market Size (Value) by Regions (2017-2022)
11.1.1 United States Contact Centre Revenue and Growth Rate (2017-2022)
11.1.2 EU Contact Centre Revenue and Growth Rate (2017-2022)
11.1.3 Japan Contact Centre Revenue and Growth Rate (2017-2022)
11.1.4 China Contact Centre Revenue and Growth Rate (2017-2022)
11.1.5 India Contact Centre Revenue and Growth Rate (2017-2022)
11.1.6 Southeast Asia Contact Centre Revenue and Growth Rate (2017-2022)
11.2 Global Contact Centre Market Size (Value) by Type (2017-2022)
11.3 Global Contact Centre Market Size by Application (2017-2022)

12 Contact Centre Market Dynamics
12.1 Contact Centre Market Opportunities
12.2 Contact Centre Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Contact Centre Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Contact Centre Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source

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