ICT Budget and Staffing Trends in Healthcare - Enterprise ICT Investment Plans

Product Synopsis

This report presents the findings from a survey of 155 healthcare providers regarding their Information and Communications Technology (ICT) budgets and staff allocation. The survey investigates how healthcare providers currently allocate their ICT budgets across the core areas of ICT spend, namely hardware, software, IT services, communications and consulting.

Introduction and Landscape

Why was the report written?

In order to provide a depth of insight into ICT vendors' and service providers' potential customers.

What is the current market landscape and what is changing?

Healthcare providers are investing widely in IT hardware and software in 2012. These areas are set to remain the key area of spending amongst healthcare providers in 2013.

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What are the key drivers behind recent market changes?

While demand for client computing devices, networking equipment, and mainframes, is influencing healthcare providers' investments on IT hardware, spending on electronic health record (EHR) systems, mobile health applications, and efforts to comply with new government regulations and standards is encouraging healthcare providers to invest in software.

What makes this report unique and essential to read?

Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Budgets. Very few IT analyst houses will have interviewed 150+ ICT decision makers in the healthcare sector in H2 2012.

Key Features and Benefits

Understand how ICT budgets are set to change in 2013 in terms of their overall size.
Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.
Learn how ICT money is being spent in areas such as the data centre, applications, IT management and the network.
Establish how IT staff are typically allocated within healthcare providers.
Gain insight into with whom healthcare providers plan to spend their ICT money.

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Key Market Issues

The average budget allocation of 17% for IT services signifies that providers are assigning significant importance to this area of ICT spending. Investment in IT services is largely fuelled by healthcare providers' need to develop and integrate custom applications.
The burgeoning big data environment amongst healthcare providers is fuelling the demand for data centres.
With the increasing implementations of core and advanced ICT systems in the healthcare sector, the role of service support and help desks is gaining prominence to support these mission critical systems.
With the increasing adoption of cloud computing and enterprise mobility, the chances of losing confidential patient information is increasing, which is leading to steady spending on security software by healthcare providers.
To cope with the data connectivity demands of their mobile workforce, healthcare providers are spending X% of their total telecoms budgets on wireless data technologies including the likes of 3G, Long Term Evolution (LTE), and WiFi.

Key Highlights

It is notable that healthcare providers are planning to increase their budget allocations for technology (product) vendors by 1% in 2013 compared to 2012.
Kable's survey reveals that software investment in healthcare organisations is primarily focussed on enterprise applications, with an average allocation of 19% of the total software budget in 2012.
The survey shows that healthcare providers are allocating 35% of their IT consulting budgets to systems planning and design consulting, creating decent opportunities for IT services firms offering such services.
According to Kable's survey, fixed voice communications still receives the largest share of healthcare providers' telecommunications budgets, driven by services such as telemedicine and nursing help-lines.
An allocation of 15% of the total ICT budget to end-user computing indicates that investment in this category is of significant importance to organisations in the sector, given the increasing adoption of laptops, tablets, and smartphones by employees and other stakeholders in order to improve productivity and quality.

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