openPR Logo
Press release

Loway announces QueueMetrics call center suite version 17.06

06-22-2017 05:05 PM CET | IT, New Media & Software

Press release from: Loway

Loway Switzerland, major provider of solutions for call-centers, is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics suite collects Asterisk data and generates analytical reports for over 150 metrics, covering the four key categories of call center effective management: Reporting, Supervisor page, Agent page and Quality assessment.

Release 17.06 introduces major new features and represents a significant evolution of the way call center professionals interact with the software suite on a daily basis.
There have been also over 70 bugs fixed and minor features changed since version 16.09.

New features include a “Wallboard editor” that let users create personalized and customizable wallboards to get a clean, real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the contact center PBX quicker and snappier, without editing any dial-plan code.
The new “Synchronizer” makes it easier than ever to keep QueueMetrics instance in sync with the PBX and agents can use their e-mail to log in.
Configuration editors are now richer and easier to use and fully localized and some new reports "counting calls by skills" and "talk time per hour" are available to supervisors.

The new QueueMetrics supports Asterisk 13 and 14, as well as any previous Asterisk version and all major Asterisk distributions.

“We thank our large community of users and customers for their feedbacks, helping this to be the most powerful, feature reach, and usable release to date.” Said Lorenzo Emilitri, Loway founder.

For more information about QueueMetrics 17.06 visit the official release notes page at:

http://manuals.loway.ch/QM_WhatsNew-chunked/ch14.html?lid=P015

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Via Laveggio 3
6855 Stabio
Switzerland

Phone: +4191.6309765

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Loway announces QueueMetrics call center suite version 17.06 here

News-ID: 591979 • Views: 539

More Releases from Loway

Loway Switzerland announces the release of QueueMetrics call center suite versio …
Loway Switzerland announces the release of QueueMetrics call center suite version 20.11 Loway SA, a leading provider of solutions for call-centers based on Asterisk PBX technology, is glad to announce the immediate availability of the new version of its contact-centre monitoring and reporting suite QueueMetrics. QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime
Loway announces the release of WombatDialer predictive dialer version 20.02
Stabio, Switzerland - Loway, worldwide leading provider of solutions for call-centers, today announced the release of WombatDialer predictive dialer for Asterisk PBX version 20.02. Release 20.02 is designed to make the life of administrators easier, with many small fixes that improve the overall experience of running the dialer for both small and very large systems. The Loway development team did a lot of work on improving the handling of the dialer black
Loway Switzerland announces the opening of the new Singapore datacenter for Queu …
Loway Switzerland, worldwide leading provider of hosted solutions for call-centers based on the Asterisk PBX technology, is glad to announce the opening of the Singapore datacenter for its QueueMetrics-Live service. This will provide users throughout Pacific Asia and nearby regions such as India and Australia with great connectivity and the best overall experience. QueueMetrics-Live's cloud solution collects data from an Asterisk, FreePBX, FreeSwitch or Yeastar appliances and generates analytical reports with
Loway Switzerland announces its participation to AstriCon 2019 with a Speech con …
Loway, worldwide leading provider of solutions for contact-centers, is glad to announce its participation to AstriCon 2019, Atlanta USA. AstriCon event gives all members of the Asterisk and FreePBX community, from telephony enthusiasts to small - big company businesses, a place to learn about the new technologies. Integrators and end-users find here the latest news and project updates, gaining access to in-depth technical sessions, participating in networking opportunities and meeting with

All 5 Releases


More Releases for QueueMetrics

Loway Switzerland announces the release of QueueMetrics call center suite versio …
Loway Switzerland announces the release of QueueMetrics call center suite version 20.11 Loway SA, a leading provider of solutions for call-centers based on Asterisk PBX technology, is glad to announce the immediate availability of the new version of its contact-centre monitoring and reporting suite QueueMetrics. QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime
Loway Switzerland announces a new partnership with CallCabinet Corporation
Stabio, Switzerland – Loway, worldwide leading provider of solutions for contact-centers, is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration. This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers. QueueMetrics is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target
Loway Switzerland announces a new partnership with Yeastar for S-Series VoIP PBX …
Loway Switzerland, provider of solutions for Asterisk call-centers, is glad to announce a new partnership with Yeastar, leading company in development and manufacturing of IP-PBX, VoIP gateways and solutions for enterprise communication. Loway's QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX. This integration provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees
Loway Switzerland announces a "Release Anniversary" promotion of the QueueMetric …
Loway Switzerland celebrates the Release Anniversary of QueueMetrics-Live with a limited time promotion. Each new customer buying a subscription of QueueMetrics-Live receives one month bonus with 30 day money back guaranteed, plus a free installation and initial configuration of the system. QueueMetrics-Live is a cloud solution that offers all the functionality an Asterisk based contact-center is likely to need, integrated on-demand. It tracks over 150 metrics of inbound/outbound activities without upfront
Loway Switzerland Announces the Release of QueueMetrics 16.09
The Loway team is pleased to announce the release of QueueMetrics 16.09. Loway primary vision for this release is to build a new version of their renewed call-center suite around the idea of making the software flexible, intuitive and even more reliable. "We are extremely proud to release this brand new version of QueueMetrics at AstriCon 2016, the go-to place for all thing Asterisk," said Lorenzo Emilitri, founder of Loway. "Our
Loway announces QueueMetrics Suite for Asterisk Training Courses
Loway, leading provider of solutions for call-centers based on the Asterisk PBX today announced a new series of training courses for its famous QueueMetrics reporting software. QueueMetrics courses for call-centers professionals are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers. Subjects include everything from administrative and supervising functionalities in a call-center to agents management essentials and much more! The training includes approximately