Award-Winning Cincom Synchrony(TM) Aggressively Seeks Integrators and Vars for High-Growth Contact Center Market

CINCINNATI, Ohio — February 19, 2006 - Cincom’s Channel Partner Organization (CPO) is aggressively recruiting up to 50 integrators and VARs for its award-winning Synchrony(TM) customer experience management solution.

High-Growth Contact Center Market

According to Datamonitor, by 2008 the global market for managed and hosted contact centers will double with annual spending exceeding $5 billion.

"For service providers to achieve adequate margins when targeting small to medium-sized businesses with on-demand solutions, they should deploy multi-tenant solutions, such as Cincom's Synchrony Customer Experience Management suite," according to Robin Goad, Senior Analyst at Datamonitor.

Cincom's Synchrony(TM) multi-channel customer experience management system handles all types of customer transactions, including phone, e-mail, fax, web collaboration, chat and call-me. With its advanced CRM capabilities, including contact information, accounting integration activity/issue tracking and interaction history. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution.

Hands-on Product Review Earns Editor's Choice Award

Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com), a leading publication in the CRM, call center and teleservices industries, recently awarded Cincom Systems' Synchrony™ an Editor's Choice award following a hands-on product review. In the January 2006 lab review, Synchrony earned an overall "A" rating and perfect scores of five on a five-point scale for installation, documentation and features.

Cincom's Channel Partner Organization (CPO) helps third-party companies with joint sales and marketing, support, and development of information-technology products and services.

Goals Focus Solely on the Partner:

• Ramp Up Revenues for Partners - help extend the partner company's reach to new customers and new markets
• Reduce Costs for Partners - simplify communication through a central source and eliminate duplicate efforts
• Reduce Risks for Partners - leverage Cincom's global reach and financial strength

No Worries

"Acquisitions in the software and ERP field have worried integrators, VARS and buyers and sparked interest in Cincom. With a 38-year history as a private company and generating over $100 million dollars in revenue for 20 straight years, our customers and partners are reassured by Cincom's stability and global reach and support," said Gregor Newland, Cincom channel partner director.

Because no one company alone can meet all the needs of every customer, Cincom meets market demand for enterprise software solutions by leveraging its 38-year history in the software industry and by utilizing its 24x7 global support network. Cincom also has partnership opportunities for its Data Management; Marketing, Sales and Customer Service; Application Development; Manufacturing; and Outsourcing/Hosting solutions.

Learn more about this opportunity by contacting;

Gregor Newland
Director, Cincom CPO
Cincom Systems, Inc.
513.612.2300
gnewland@cincom.com

About Cincom

For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors: Data Management; Marketing, Sales and Customer Service; Application Development; Manufacturing Business; and Outsourcing/Hosting.

Cincom serves thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

Trademarks: CINCOM, and Synchrony, are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2006 Cincom Systems, Inc. All Rights Reserved

This release was published on openPR.