Mellon Group of Companies and unblu set to revolutionize customer experience

Mellon expands its portfolio of software solutions with the cutting edge live customer collaboration suite from unblu.

Sarnen, Switzerland, March 23rd, 2017

Mellon and unblu have partnered to bring the very latest in secure live engagement solutions and outstanding customer experience to banks and other organizations in the wider region where the two companies cooperate.

As a renowned specialist in contact centre and customer experience technologies, Mellon together with the leading live engagement solutions vendor for financial services unblu, have formed a strategic partnership to leverage their expertise and solutions in helping their customers drive adoption of new initiatives throughout their region.

With demand for compelling customer service growing daily, the ability to support and advise customers as personally as possible through digital channels and in real time is becoming a necessity. With the adoption of the unblu suite which offers liveview chat, co-browsing, collaboration, document sharing and video chat, lengthy and frustrating phone calls and time consuming trips to and from organizations will become a thing of the past.

“Mellon’s portfolio addresses the need for operational and business efficiency of organizations with strong consumer business, they are an excellent match for unblu and their established presence will enable us to seamlessly extend our capabilities into new regions”, Luc Halidmann of unblu.

“Our partnership with unblu, a leader in customer collaboration software, underlines Mellon’s commitment to continuously support our clients by offering innovative solutions to transform their business, drive their digital transformation and deliver outstanding customer experiences”, commented Nikos Kounoupas, Business Unit Manager at Mellon Technologies.

The two companies invite you to join them for a Business Breakfast in Athens on the 3rd April at the Electra Metropolis Hotel from 9.30 – 12pm to learn more about the capabilities they can bring you together. To register please contact Mellon or unblu.

About unblu:
unblu helps the worlds leading banks deliver an in-person experience online. We provide highly secure collaboration software enabling banks to substantially enrich the digital experience of their clients. unblu's suite helps to increase revenue and efficiency while reducing costs and improving digital customer interaction. Clients using our technology have been able to cut customer support calls in half, achieve four times as many client meetings as in branches, increase customer satisfaction considerably and produce a 90% recommendation rate. unblu is helping to transform the future of online banking. www.unblu.com

About Mellon Group of Companies
Mellon is one of the largest IT companies in the Central and SE Europe, Cyprus, Turkey and Egypt. Mellon’s offering consists of solutions and services that facilitate customer interactions and transactions. Our offering addresses the needs of organizations with strong consumer business to operate more efficiently and competitively, representing international leading companies such as Genesys-Interactive Intelligence, Altitude Software, Ingenico, Gemalto, Diebold, Fiserv, NemoQ, Experian, Robur, THALES e-security, Matica Systems, LG, NEC etc. Mellon has been benchmarked and awarded by top international organizations including Europe's 500 Entrepreneurs for Growth, Best Workplaces, European Business Awards and Contact Center World Awards. For more information, visit www.mellongroup.com and www.mellon.com.pl

Nicola Rosenthal
unblu inc.
Kernserstrasse 17
6060 Sarnen
Schweiz
+41 (41) 511 27 11
nicola.rosenthal@unblu.com

This release was published on openPR.