New Research In Action Report - IT Operations And Service Management For SAP-Centric Environments: The Top 15 Global Vendors 2017

Hartenfels, Germany – March 22nd 2017: No longer the new kid on the block – SAP Solution Manager on the way to become the standard tool for SAP Management.

Research In Action GmbH publishes its newest market analysis report Vendor Selection Matrix – IT Operations And Service Management For SAP-Centric Environments: The Top 15 Global Vendors 2017.

The Vendor Selection Matrix is a unique, primarily survey-based methodology for comparative vendor evaluation. A minimum of 60% of the evaluation results are based on a combined telephone and online survey covering 1,037 IT buyers in enterprises worldwide. The analyst’s opinion accounts for a maximum of 40% of the evaluation results (not close to 100% as in most other vendor evaluations).

Detailed report information: http://research-in-action.wks-international.de/index.php/research/22-warten/58-2017-1vendor-selection-matrix-it-operations-and-service-management-for-sap-centric-environments-the-top-15-global-vendors-2017

Dr. Thomas Mendel Ph.D., Managing Director of the Research In Action GmbH comments on the results of the study:

• Today, IT Infrastructure Library (ITIL) is more than just one standard amongst many others. According to the results of our survey, roughly 85% of enterprises globally are using ITIL.
• SAP Solution Manager is now a mainstream proposition for SAP Management. The biggest difference between the overall market and the SAP-centric one lies in the use of the Solution Manager tool from SAP. Originally designed as a tool to accelerate SAP implementations and assist SAP’s own customer support, the SAP Solution Manager today is a fully fledged and credible IT Operations and Service Management tool in its own right, especially suitable for SAP-centric environments. The penetration in the SAP customer base is high and still growing, by the end of 2017, companies will use six Solution Manager processes on average.
• SAP Solution Manager will become the ITIL-like standard. The SAP Solution Manager tool is now an accepted management platform for SAP-centric environments. SAP is cautiously extending the functionality in tune with customer requirements. SAP is also integrating third-party tools where they provide additional value. This is a winning formula that will propel the use of the Solution Manager in the SAP-centric world to an ITIL-like standard by 2020.
• According to our survey results, the Top 10 investment priorities in the IT Operations and Service Management market for SAP-centric environments for 2017 are:
(1) Establishing or extending a Service Catalog
(2) Rolling-out the SAP Solution Manager tool
(3) Establishing IT Financial Management
(4) Migrating to hybrid Cloud environments (incl. Business Suite S/4HANA)
(5) Consolidating SAP environments and reducing overall SAP cost
(6) Implementing Big Data analytics using SAP HANA and Hadoop
(7) Implementing predictive analysis
(8) Implementing or extending ITIL
(9) Extending IT Service Management for non-IT assets
(10) Re-designing or re-implementing a CMDB.

Vendor Selection Matrix Disclaimer:

Research In Action GmbH does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. The information contained in this research has been obtained from both enterprise as well as vendor sources believed to be reliable. Research In Action GmbH’s research publications consist of the analysts’ opinions and should not be considered as statements of fact. The opinions expressed are subject to change without further notice. Research In Action GmbH disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Research In Action:

Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

Press Contact:

Research In Action GmbH
Dr. Thomas Mendel Ph.D.
Managing Director
Hauptstr. 9
56244 Hartenfels
Germany
Telephone: +49 160 99492223
E-Mail: tmendel@researchinaction.de
Internet: www.researchinaction.de

This release was published on openPR.