Press release
Hosted.com Expands Self-Help Resources to Support Customers' Technical Needs
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Hosted.com has expanded its self-help resources, adding a range of new materials designed to help customers manage their Web Hosting and domain services and learn about the infrastructure behind them. The expansion includes an updated knowledge base, step-by-step tutorials, a redesigned blog, and YouTube & Spotify channels.
Recent studies show that people increasingly prefer self-service options when troubleshooting. Industry reports have found that nearly 75% of people will use a company's self-help resources [https://www.hosted.com/blog/hostedcoms-self-help-resources/] when encountering an issue, with more than two-thirds choosing self-service options first before contacting customer support. Hosted.com's updated resources make it easier to manage and maintain their websites.
Expanded Knowledgebase
The Hosted.com Knowledgebase has been greatly expanded, now including hundreds of articles and guides. It covers a range of topics, from basics like setting up hosting and email accounts to more advanced subjects such as SSL certificate installation, website management, and performance optimization.
Each article is structured with clear sections and step-by-step instructions, making it easy for readers to follow without advanced technical knowledge.
Tutorials
In addition to the Knowledgebase, Hosted.com has a library of in-depth Articles and Tutorials that provide resources and troubleshooting tips for tasks such as WordPress installation, domain transfers, database creation, and site security.
Screenshots and links to related topics ensure clients can complete their tasks successfully. For beginners, these tutorials reduce the complexity of WordPress Hosting [https://www.hosted.com/hosting/wordpress] while providing advice and best practices, and expanding their existing knowledge.
Re-designed Blog
Hosted.com's blog has been relaunched as a hub for ongoing learning and industry news. The blog is updated multiple times a week, featuring posts on Web Hosting [https://www.hosted.com/hosting/cpanel-web-hosting], AI, WordPress, cybersecurity, domain management, SEO, and small business advice.
By covering both advice and the latest developments, the blog provides content that goes beyond troubleshooting. It also provides insights into emerging trends that may affect online businesses.
YouTube Channel
As many people prefer visual explanations, Hosted.com has launched a YouTube channel [https://www.youtube.com/@HostedCom]. The channel features videos on common hosting questions, quick tips for WordPress & Website Builder clients, hosting, and domain registration.
Video content is particularly helpful for those who prefer to follow along in real time, making it simpler to complete tasks accurately. Like Hosted.com's website content, the YouTube channel is regularly updated and designed to offer clear, practical support.
Spotify Channel
Following the YouTube channel, Hosted.com has also launched a podcast channel on Spotify. With the growing popularity of audio content and its convenience, this latest self-help resource covers everything from Web Hosting to domains and more, with easy-to-follow explanations and guides for on-the-go learning.
All listeners need to do is follow the channel where new episodes will be released regularly.
Wayne Diamond, CEO of Hosted.com, emphasized the importance of providing reliable resources:
"We know that many customers prefer to find solutions themselves before reaching out to a support team. By expanding the range of self-help tools, we're making it easier for our clients to get information when they need it. This not only helps with troubleshooting but also helps people understand the technology their websites run on."
All of the new and updated resources are available directly to customers, and the general public can also access them via the Hosted.com website or the respective YouTube and Spotify channels at any time. Making them available reflects the company's focus on supporting not only its customers but also the wider online community.
The expansion gives people the flexibility to address issues independently. It also demonstrates the company's recognition of changing preferences, where quick access to information is often valued as much as traditional one-on-one support.
About Hosted.com
Hosted.com is a web hosting and domain services provider offering Web Hosting, Domain Registration, and WordPress Hosting solutions. The company focuses on providing reliability, performance, and expert support to help freelancers, startups, and SMEs expand.
About Wayne Diamond
Wayne Diamond is the Founder and CEO of Hosted.com, a global web hosting and domain services provider. With over 25 years of experience in the web hosting industry, he leads Hosted.com in delivering reliable hosting, domain registration, and online solutions for businesses and individuals.
Media Contact
Company Name: Hosted.com Marketing
Contact Person: Marketing Department
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Country: United States
Website: https://www.hosted.com/
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