Press release
Alemba Offers Cost-Effective ITSM Solution for Mid-Market Organisations Seeking Agile Alternatives
This announcement addresses common challenges faced by mid-market IT teams, including high total cost of ownership, rigid legacy platforms, and siloed IT processes. By choosing Alemba, organisations gain a unified, strategic approach to managing incidents, changes, service requests, and tasks, all while improving efficiency and reducing operational costs.
"We've always designed ASM to deliver process maturity and real-world impact for our customers. Achieving 22 certified processes not only confirms our commitment to ITSM excellence, but also gives our customers confidence that they're investing in a robust, future-ready platform," said Emily Taggart, General Manager of Alemba.
What Alemba Delivers for Mid-Market Organisations
Drastically Reduced Total Cost of Ownership
Unlike legacy vendors that rely on complex licensing models and expensive third-party consultants for basic changes, Alemba Service Manager (ASM) offers a transparent model. This makes it a highly cost-effective ITSM solution, freeing up budget for digital transformation rather than maintenance.
Agile Service Management & Rapid Scalability
ASM is designed to grow with the business. Whether onboarding new departments or integrating with tools like ServiceNow via the new Alemba Connector, the platform adapts to teams across multiple locations without requiring months of development.
Enterprise-Grade Maturity without Complexity
With a record 22 PinkVERIFY® certified processes, Alemba proves that "mid-market" does not mean "low capability." Users gain access to top-tier Incident, Problem, and Change management workflows that are ITIL-aligned, ensuring regulatory compliance in sectors like healthcare and finance.
Seamless Migration
For organisations replacing legacy ITSM systems, Alemba provides rapid-start packages that migrate data and workflows efficiently, minimising downtime and operational disruption.
Mid-Market Adoption and Forward Strategy
Mid-market clients that piloted ASM in early 2025 reported faster incident resolution, enhanced collaboration across IT and non-IT teams, and significant reductions in manual administrative work. One client highlighted measurable improvements in operational efficiency and reduced overhead costs.
"We could see that ASM had the potential to address most, if not all, of our immediate and future needs, and we were confident that Alemba could support us on this maturing journey," said David Rimmer, Head of ICT - Service Delivery at Barts Health NHS Trust.
Looking ahead, Alemba plans to expand its mid-market offerings globally, providing additional training, professional services, and cloud-based solutions tailored to industries such as healthcare, government, finance, and education. Future platform enhancements will include AI-driven analytics, advanced automation features, and expanded integrations to further improve IT service delivery.
About Alemba
Founded in 2007 and headquartered in Edinburgh, United Kingdom, Alemba Ltd. is a global provider of enterprise-grade IT Service Management software. Alemba Service Manager (ASM) helps organisations streamline IT operations, automate workflows, and improve service delivery. Trusted by clients across healthcare, government, finance, utilities, and education, Alemba is committed to providing innovative, ITIL-aligned solutions that empower businesses to operate smarter, reduce costs, and scale efficiently.
24 Minto Street, Edinburgh EH9 1SB, United Kingdom
Contact
Lauren Jones
Director of Marketing, Alemba
Email: lauren.jones@alemba.com
Phone: +44 (0)203 479 7900
Website: https://alemba.com/
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