Conversational Commerce Market Forecast to Hit USD 22.57 Billion by 2031 on Unified Messaging and AI-Enabled Commerce

Mordor Intelligence has published a new report on the Conversational Commerce Market, offering a comprehensive analysis of trends, growth drivers, and future projections

Conversational Commerce Market Overview

The Conversational Commerce Market is moving from a support-led channel to a direct revenue engine as brands meet customers where conversations already happen. According to Mordor Intelligence, the market was valued at USD 11.26 billion in 2025 and is estimated to grow from USD 12.64 billion in 2026 to reach USD 22.57 billion by 2031 during the forecast period.

As conversational interfaces become part of daily digital habits, enterprises are treating them as core infrastructure rather than experimental add-ons, reinforcing long-term confidence in the Conversational Commerce Industry.

Report Overview: https://www.mordorintelligence.com/industry-reports/conversational-commerce-market?utm_source=openpr

Key Trends Shaping the Conversational Commerce Market

Shift Toward In-Chat Purchasing

Customers increasingly expect to complete the entire buying journey within a single conversation. From product discovery and inquiry resolution to order confirmation and payment processing, the entire transaction is now happening inside chat interfaces on messaging apps and business websites. This shift is accelerating Conversational Commerce Market Growth, as businesses leverage conversational channels to drive higher engagement, faster conversions, and improved customer experiences.

Growing Use of Intelligent Virtual Assistants

Businesses are rapidly moving beyond rule-based chatbots toward intelligent virtual assistants capable of understanding context, intent, and personalization. These advanced systems deliver more relevant, human-like interactions, transforming customer engagement strategies. This evolution is a defining factor in Conversational Commerce Market Trends, as organizations invest in AI-driven conversational platforms to enhance service quality and operational efficiency.

Unified Messaging Experiences Across Platforms

Enterprises are increasingly prioritizing seamless and consistent messaging experiences across devices, operating systems, and communication channels. Rich messaging formats that support multimedia content, interactive buttons, and verified sender identities are strengthening direct brand-consumer interactions. This trend reflects the industry's push toward integrated omnichannel communication, which plays a crucial role in shaping the Conversational Commerce Market Forecast over the coming years.

Expansion of Voice-Based Commerce

Voice-enabled interactions are becoming an integral part of modern shopping and service workflows. Consumers are using voice assistants to reorder products, check availability, and manage accounts with minimal effort. This hands-free approach is particularly effective for repeat purchases and time-sensitive tasks, enabling brands to maintain continuous engagement in everyday consumer routines and further accelerating market adoption.



Check out more details and stay updated with the latest industry trends, including the Japanese version for localized insights: https://www.mordorintelligence.com/ja/industry-reports/conversational-commerce-market?utm_source=openpr

Conversational Commerce Market Segmentation Overview

By Type

Chatbots

Intelligent Virtual Assistants

By Component

Software

Services

By Deployment Model

Cloud

On-Premises

By Organization Size

Small and Medium-sized Enterprises

Large Enterprises

By End-User Industry

Banking, Financial Services, and Insurance

Information Technology and Telecom

Healthcare

Travel and Hospitality

Retail and E-commerce

Other End-User Industries

By Geography

North America

Europe

Asia-Pacific

South America

Middle East and Africa

Explore Our Full Library of Technology, Media And Telecom Research Reports - https://www.mordorintelligence.com/market-analysis/technology-media-and-telecom?utm_source=openpr

Key Players in the Conversational Commerce Market

Glia Technologies, Inc.

Connectly Inc.

Charles GmbH

Conversation24 Ltd.

Webio

Conclusion

The Conversational Commerce Market is entering a phase where usability, trust, and integration matter as much as technical capability. Overall, the market outlook remains positive, supported by changing consumer behavior and enterprise commitment to conversational channels. With continued focus on real use cases rather than novelty, the Conversational Commerce Market Size and Conversational Commerce Market Share are expected to expand steadily, reinforcing the role of conversation as a central layer of digital commerce.

For more insights on Conversational Commerce Market, please visit the Mordor Intelligence Page: https://www.mordorintelligence.com/industry-reports/conversational-commerce-market?utm_source=openpr

Industry Related Reports:

Asia Pacific B2B E-Commerce Market - The Asia Pacific B2B E-Commerce Market is Segmented by Channel (Direct Sales, and Marketplace Sales), Transaction Model (Domestic, and Cross-Border), Payment Method (Bank Transfers and ACH, Credit and Debit Cards, and More), Industry Vertical (Manufacturing, Retail and Wholesale, Healthcare and Life Sciences, Construction and Building Materials, and More), and Country.

Get more insights: https://www.mordorintelligence.com/industry-reports/asia-pacific-b2b-ecommerce-market?utm_source=openpr

Brazil E-Commerce Market - The Brazil E-Commerce Market is Segmented by Business Model (B2C, and B2B), Device Type (Smartphone / Mobile, Desktop and Laptop, and More), Payment Method (Credit / Debit Cards, Digital Wallets, BNPL, and More), B2C Product Category (Beauty and Personal Care, Consumer Electronics, Fashion and Apparel, Food and Beverages, Furniture and Home, Toys, DIY, and Media, and More).

Get more insights: https://www.mordorintelligence.com/industry-reports/brazil-ecommerce-market?utm_source=openpr

Digital Goods Market - The Digital Goods Market Report is Segmented by Type (e-Books, Digital Music and Podcasts, and More), Payment Model (One-Time Purchase/Download, Subscription, and More), Device (Smartphones and Tablets, Pcs and Laptops, and More), Gender (Male, Female, and More), and Geography.

Get more insights: https://www.mordorintelligence.com/industry-reports/digital-goods-market?utm_source=openpr

Mordor Intelligence, 11th Floor, Rajapushpa Summit, Nanakramguda Rd, Financial District, Gachibowli, Hyderabad, Telangana - 500032, India.

About Mordor Intelligence:

Mordor Intelligence is a trusted partner for businesses seeking comprehensive and actionable market intelligence. Our global reach, expert team, and tailored solutions empower organizations and individuals to make informed decisions, navigate complex markets, and achieve their strategic goals.

With a team of over 550 domain experts and on-ground specialists spanning 150+ countries, Mordor Intelligence possesses a unique understanding of the global business landscape. This expertise translates into comprehensive syndicated and custom research reports covering a wide spectrum of industries, including aerospace & defense, agriculture, animal nutrition and wellness, automation, automotive, chemicals & materials, consumer goods & services, electronics, energy & power, financial services, food & beverages, healthcare, hospitality & tourism, information & communications technology, investment opportunities, and logistics.

For any inquiries or to access the full report, please contact:

media@mordorintelligence.com
https://www.mordorintelligence.com/

This release was published on openPR.