Concretio Announces New Agentforce Strategy Services for Agentic Enterprise

Concretio, a leading Salesforce Crest (Gold) Partner and Product Development Outsourcer (PDO), today announced the launch of its dedicated Agentforce Strategy and Implementation Services. This new service vertical is designed to help global enterprises transition from traditional automation to "Agentic" workflows, leveraging Salesforce's latest AI innovations to deploy autonomous agents that reason, adapt, and act.

As Salesforce pivots to an "Agent-first" platform, Concretio is positioning itself as a primary guide for organizations looking to integrate Agentforce 360 and Data Cloud. By moving beyond simple chatbots, Concretio's new offering enables businesses to build custom AI agents capable of handling complex sales, service, and operational tasks with human-like context.

"The shift from passive tools to active AI agents is the biggest architectural change we've seen in the Salesforce ecosystem in over a decade," said Abhinav Gupta, Founder and CEO of Concretio. "Our goal is to ensure that 'Agentic' doesn't just mean automated-it means intelligent, trusted, and deeply integrated into the unique data fabric of our clients' businesses."

For for information you can check these blogs:
1. https://www.concret.io/blog/salesforce-agentforce-360
2. https://www.concret.io/blog/top-salesforce-acquisitions-2025
3. https://www.concret.io/blog/how-does-agentforce-work
4. https://www.concret.io/blog/10-salesforce-implementation-challenges

The new service suite includes:

1. Agentforce Readiness Audits: Assessing data architecture and Data Cloud aturity to ensure AI agents have the necessary "grounding."

2. Custom Agent Development: Building specialized agents using Agent Builder and Agent Script for industry-specific use cases.

3. Trust Layer Governance: Implementing the Einstein Trust Layer to ensure all AI actions remain secure, transparent, and auditable.

4. Hybrid Workforce Design: Strategizing how human employees and AI agents can collaborate seamlessly within the same workflows.

This announcement follows a landmark year for Concretio, which saw the firm cross 200+ Salesforce certifications and continue its streak of innovation on the AppExchange. For queries, go to the official site - https://concret.io

Concretio, 229 - 230, 2nd Floor, Vipul Trade Center, Gurugram, Haryana, 122018

Founded in 2013 by 8-time Salesforce MVP Abhinav Gupta, Concretio is a premier Salesforce consulting firm and a recognized Crest (Gold) Partner. With a deep-rooted history in complex technical architecture and product development, Concretio specializes in Salesforce implementation, PDO services for ISVs, and cutting-edge AI integrations. Headquartered in India, the company serves an elite global clientele, ranging from high-growth startups to Fortune 500 enterprises, helping them stay relevant in a rapidly evolving digital landscape.

Media Contact: Concretio Media Relations Email: hello@concret.io

This release was published on openPR.