Business Process Outsourcing Market is expected to reach USD 408.67 million by 2031 | Major Companies - IBM Corporation, Cognizant, Capgemini, Genpact

Market Size and Growth:

The Global Business Process Outsourcing (BPO) Market size reached USD 328.94 million in 2022 and is expected to reach USD 408.67 million by 2031, growing with a CAGR of 2.75% during the forecast period 2024-2031.

The Business Process Outsourcing Market report, published by DataM Intelligence, provides in-depth insights and analysis on key market trends, growth opportunities, and emerging challenges. Committed to delivering actionable intelligence, DataM Intelligence empowers businesses to make informed decisions and stay ahead of the competition. Through a combination of qualitative and quantitative research methods, it offers comprehensive reports that help clients navigate complex market landscapes, drive strategic growth, and seize new opportunities in an ever-evolving global market.

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The Business Process Outsourcing (BPO) Market involves contracting third-party service providers to manage non-core business functions, such as customer support, payroll, finance, IT services, and human resources. By outsourcing these processes, companies aim to reduce operational costs, enhance efficiency, access specialized expertise, and focus on core competencies, driving overall productivity and business growth in a competitive environment.

Recent Key Developments of United States:

✅ January 2026: Strategic trends emphasized AI, specialized expertise, and digital workflows transforming BPO into a value-driven service.

✅ November 2025: US M&A activity hit the second-highest deal value, with technology sector growth driving BPO for AI integration and operational efficiency.

✅ October 2025: Sector-specific layoffs increased outsourcing demand as companies reduced costs amid economic uncertainty, benefiting BPO providers in non-essential tasks.

Recent Key Developments of Europe:

✅ December 2025: Indra Group agreed to sell its BPO business to Teknei for €96.6 million, reshaping the Spanish market landscape.

✅ October 2025: CCI Global acquired Bulgaria-based AviaContact, entering Europe with multilingual travel BPO capabilities in seven languages.

✅ October 2025: Mplus completed acquisition of Romanian BPO provider Valoris, expanding in Central and Eastern Europe with a €7.3 million revenue addition and 550 employees.

List of the Key Players in the Business Process Outsourcing Market:

IBM Corporation
Cognizant
Capgemini
Genpact
ADP, Inc.
Wipro Limited
Tata Consultancy Services Limited
HCL Technologies Limited
NTT DATA, Inc.
WNS (Holdings) Ltd

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This Report Covers:

✔ Go-to-market Strategy.

✔ Neutral perspective on the market performance.

✔Development trends, competitive landscape analysis, supply side analysis, demand side analysis, year-on-year growth, competitive benchmarking, vendor identification, and other significant analysis, as well as development status.

✔Customized regional/country reports as per request and country level analysis.

✔ Potential & niche segments and regions exhibiting promising growth covered.

✔ Analysis of Market Size (historical and forecast), Total Addressable Market (TAM), Serviceable Available Market (SAM), Serviceable Obtainable Market (SOM), Market Growth, Technological Trends, Market Share, Market Dynamics, Competitive Landscape and Major Players (Innovators, Start-ups, Laggard, and Pioneer).

Segments Covered in the Business Process Outsourcing Market:

By Type: Front Office, Back Office.

By Outsourcing Type: Best-Shore, Bundled Services, Contract Based, Fee for Service.

By Deployment Mode: Cloud, On-Premises.

By Ownership: Captive, Third-Party.

By Application: Human Resource, Sales & Marketing, Finance & Accounting, Procurement & Supply Chain, Facilities & Administration, Customer Care, Others.

By End-User: BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-Commerce, Government & Defence, Transportation and Logistics, Education, Others.

Regional Analysis:

⇥ North America (U.S., Canada, Mexico)

⇥ Europe (U.K., Italy, Germany, Russia, France, Spain, The Netherlands and Rest of Europe)

⇥ Asia-Pacific (India, Japan, China, South Korea, Australia, Indonesia Rest of Asia Pacific)

⇥ South America (Colombia, Brazil, Argentina, Rest of South America)

⇥ Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of Middle East & Africa)

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Chapter Outline

⏩ Market Overview: It contains five chapters, as well as information about the research scope, major manufacturers covered, market segments, Business Process Outsourcing market segments, study objectives, and years considered.

⏩ Market Landscape: The competition in the Global Business Process Outsourcing Market is evaluated here in terms of value, turnover, revenues, and market share by organization, as well as market rate, competitive landscape, and recent developments, transaction, growth, sale, and market shares of top companies.

⏩ Companies Profiles: The Global Business Process Outsourcing market's leading players are studied based on sales, main products, gross profit margin, revenue, price, and growth production.

⏩ Market Outlook by Region: The report goes through gross margin, sales, income, supply, market share, CAGR, and market size by region in this segment. North America, Europe, Asia Pacific, Middle East & Africa, and South America are among the regions and countries studied in depth in this study.

⏩ Market Segments: It contains the deep research study which interprets how different end-user/application/type segments contribute to the Business Process Outsourcing Market.

⏩ Market Forecast: Production Side: In this part of the report, the authors have focused on production and production value forecast, key producers forecast, and production and production value forecast by type.

⏩ Research Findings: This section of the report showcases the findings and analysis of the report.

⏩ Conclusion: This portion of the report is the last section of the report where the conclusion of the research study is provided.

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People Also Ask:

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