Press release
Shared Services Market Digital Transformation, Cost Optimization, and Future Forecast
The global Shared Services Market is expanding steadily as organizations across industries centralize their operational functions to reduce cost, improve efficiency, and enable strategic focus. Shared services models consolidate key business functions such as finance, HR, procurement, IT, legal, supply chain, and customer support into a unified operating hub-supported by digital tools, analytics, and automation.As enterprises accelerate digital transformation, shared services are evolving into next-generation Global Business Services (GBS) backed by AI, RPA, cloud platforms, process mining, and workflow automation.
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Key Takeaways
• Global Business Services (GBS) and shared service centers (SSCs) are now core to enterprise strategy.
• Automation, AI, and cloud-based platforms are rapidly modernizing shared service operations.
• Outsourcing and hybrid shared service models are increasing due to talent and cost advantages.
• BFSI, manufacturing, healthcare, and IT are the largest adopters.
• Asia-Pacific-especially India and the Philippines-remains the global shared services hub.
Market Story - Why the Market Is Growing
Enterprises are under pressure to reduce operational costs while improving the quality and speed of internal services. Shared services support these goals by offering:
• Centralized service delivery, reducing duplication of work.
• Standardized processes, improving consistency across business units.
• Enhanced transparency, improving compliance and audit readiness.
• Scalable digital delivery, powered by RPA, AI, and cloud tools.
• Cost savings of 20-50%, depending on function and maturity.
• Improved business agility through centralized decision-making and faster analytics.
The shift toward hybrid work and global capability centers (GCCs) further strengthens market expansion.
Market Segmentation
By Service Function
• Finance & Accounting
• Human Resources (HR)
• Information Technology (IT)
• Procurement & Supply Chain
• Customer Service
• Legal & Compliance
• Payroll & Workforce Management
• Sales & Marketing Support
Insight: Finance & Accounting shared services remain the dominant segment, with rapid growth in digital HR and IT services.
By Delivery Model
• In-house Shared Services Centers (SSCs)
• Global Business Services (GBS)
• Outsourced/Third-Party Managed Services
• Hybrid Shared Service Models
By Deployment Type
• On-Premise
• Cloud-Based
• Hybrid
By Application
• Transaction Processing
• Knowledge Process Operations
• Decision Support & Analytics
• Process Automation & Optimization
• Enterprise Resource Planning (ERP) Integration
• Customer Relationship Management (CRM) Support
By End User
• BFSI
• IT & Telecom
• Healthcare
• Manufacturing
• Retail & E-commerce
• Government & Public Sector
• Energy & Utilities
• Pharmaceuticals
• Hospitality
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Market Growth Rate
The global Shared Services Market is projected to grow at a CAGR of 10% to 13% from 2024 to 2034, driven by enterprise digitalization, the rise of GBS models, and the increasing need for cost-efficient centralized operations.
Recent Developments
• Surge in AI and RPA adoption within shared service centers for automation of repetitive tasks.
• Increasing setup of Global Capability Centers (GCCs) in India for finance, HR, IT, and analytics.
• Integration of process mining tools for performance monitoring and workflow optimization.
• Growth in cloud-based shared service platforms enabling remote delivery and 24/7 operations.
• Enhanced focus on cybersecurity and data governance across shared service hubs.
Key Players
• Capgemini
• IBM
• Deloitte
• Tata Consultancy Services (TCS)
• Wipro
• Infosys
• Cognizant
• HCL Technologies
• Genpact
• EY
• KPMG
• PwC
• WNS Global
• Teleperformance
Key Market Drivers
• Strong demand for cost reduction and process standardization.
• Rising global adoption of cloud platforms and automation tools.
• Talent availability in shared services hubs such as India, Philippines, and Eastern Europe.
• Expansion of enterprise digital transformation initiatives.
• Increased need for analytics-driven decision support.
Conclusion
The shared services market is entering a high-growth phase as companies embrace centralized, technology-enabled operating models to improve efficiency and accelerate digital transformation. Organizations that invest in intelligent automation, data-driven decision-making, and GBS maturity will lead the next decade of operational excellence.
This report is also available in the following languages : Japanese (統合視覚拡張システム), Korean (통합 시각 증강 시스템), Chinese (集成视觉增强系统), French (Système intégré d'augmentation visuelle), German (Integriertes visuelles Augmentationssystem), and Italian (Sistemi sonar), etc.
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