OSS & BSS Market Size to Hit USD 148.26 Billion by 2033 | With a 9.4% CAGR

Market Overview:

The OSS & BSS market is experiencing rapid growth, driven by 5g network expansion and complexity, accelerating shift to cloud-native platforms, and digital transformation and automation mandate. According to IMARC Group's latest research publication, "OSS & BSS Market Size, Share, Trends and Forecast by Component, OSS & BSS Solution Type, Deployment Mode, Organization Size, Industry Vertical, and Region 2025-2033", the global OSS & BSS market size was valued at USD 65.81 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 148.26 Billion by 2033, exhibiting a CAGR of 9.4% during 2025-2033.

This detailed analysis primarily encompasses industry size, business trends, market share, key growth factors, and regional forecasts. The report offers a comprehensive overview and integrates research findings, market assessments, and data from different sources. It also includes pivotal market dynamics like drivers and challenges, while also highlighting growth opportunities, financial insights, technological improvements, emerging trends, and innovations. Besides this, the report provides regional market evaluation, along with a competitive landscape analysis.

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Our report includes:

● Market Dynamics
● Market Trends and Market Outlook
● Competitive Analysis
● Industry Segmentation
● Strategic Recommendations

Growth Factors in the OSS & BSS Market

● 5G Network Expansion and Complexity

The worldwide deployment of 5G infrastructure is a foundational driver for the OSS and BSS market, demanding a fundamental overhaul of legacy operator systems. As of June 2023, the Global Mobile Suppliers Association (GSA) reported that 176 operators in 72 countries had launched commercial 5G services. This widespread adoption necessitates new OSS/BSS platforms to manage advanced features like network slicing, which partitions a physical network into multiple virtual networks tailored for specific uses-such as low-latency services for autonomous vehicles or massive connectivity for Internet of Things (IoT) devices. Traditional systems cannot provision, monitor, or bill for these granular, dynamic services. The new complexity requires sophisticated solutions for real-time service assurance, fault management, and revenue management, fueling significant investment in next-generation, cloud-native OSS and BSS solutions.

● Accelerating Shift to Cloud-Native Platforms

Communication Service Providers (CSPs) are rapidly migrating core operations and business processes to cloud-based OSS/BSS solutions to gain agility and reduce capital expenditures. Data from the International Data Corporation (IDC) in 2023 indicated that approximately 70% of telecom operators had adopted cloud-based OSS/BSS solutions, demonstrating a major industry pivot. This shift is driven by the flexibility and scalability of the cloud, which allows CSPs to launch new services and integrate partner ecosystems much faster than with monolithic, on-premise systems. The move also facilitates a shift from CapEx-heavy infrastructure investments to OpEx-friendly subscription models. For example, a major European operator partnered with a hyperscaler to migrate its core Operations Support Systems and Business Support Systems to the public cloud, aiming to accelerate service innovation and simplify complex infrastructure management.

● Digital Transformation and Automation Mandate

The overarching global push for digital transformation across the telecommunications sector compels operators to adopt intelligent automation within their OSS and BSS stacks. CSPs are integrating Artificial Intelligence (AI) and Machine Learning (ML) to enhance operational efficiency and customer experience. For instance, the adoption of AI-driven cloud OSS platforms to automate network operations, like real-time fault detection and service provisioning, grew by 23% in the past year, directly reducing network downtime and manual intervention. Similarly, omnichannel OSS/BSS usage, which provides a seamless customer experience across digital and physical touchpoints, increased by 26% in 2024. This drive for AI-powered operational and business support is essential for service providers to manage the massive data volumes and complexity generated by new digital services and connected devices.

Key Trends in the OSS & BSS Market

● Integration of Artificial Intelligence for AIOps and Customer Experience

A significant emerging trend is the deeper integration of Artificial Intelligence (AI) and Machine Learning (ML) into both operations and business support functions, commonly referred to as AIOps. In the OSS domain, this translates into predictive maintenance where AI analyzes vast amounts of network data to detect anomalies and anticipate potential equipment failures before they impact service. On the BSS side, AI powers personalized customer engagement and real-time offer generation; for instance, a European telecom provider is using a cloud-native BSS platform to offer real-time, flexible billing for new 5G and IoT services, tailoring pricing based on specific consumption patterns and service quality needs. This sophisticated use of AI is paramount for managing new revenue streams and delivering differentiated services in a high-speed environment.

● The Rise of Convergent Charging and Revenue Management

The market is pivoting towards a truly unified charging system that can handle all services-voice, data, video, fixed, mobile, prepaid, and postpaid-on a single, real-time platform. Convergent billing is essential for operators to monetize the intricate service bundles enabled by 5G, such as charging a manufacturer for a dedicated, high-quality network slice for an assembly line. In this evolving market, the BSS segment is projected to hold a commanding market share, often exceeding 55% of the total solution market, driven by its direct role in revenue generation and customer-centric digital transformation. This trend supports innovative new business models, allowing operators to quickly price and launch complex cross-service packages, moving beyond simple subscription models to value-based, usage-based, or performance-based charging.

● Focus on Open APIs and Partner Ecosystems

The shift towards open architectures, facilitated by open Application Programming Interfaces (APIs), is a critical trend enabling operators to rapidly build new services with external partners. This is crucial for expanding the use of telecommunications technology beyond traditional connectivity, such as into healthcare, manufacturing, and automotive segments. For example, early adopters of cloud-hosted OSS/BSS platforms credit open APIs for enabling faster partner onboarding and easier monetization of new services, like 5G network slices. These standardized interfaces, often promoted by industry bodies, allow for seamless integration of specialized third-party applications for areas like advanced security or data analytics, reinforcing a vibrant, innovative ecosystem and reducing the risk of vendor lock-in.

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Leading Companies Operating in the OSS & BSS Industry:

● Amdocs
● Comarch SA
● Comviva
● CSG Systems, Inc.
● Infosys Limited
● Mavenir
● Netcracker
● Nokia Corporation
● Optiva, Inc.
● Suntech S.A
● Telefonaktiebolaget LM Ericsson

OSS & BSS Market Report Segmentation:

By Component:

● Solution
● Services

In 2024, the solution segment leads the market with 62.4% share, driven by billing and revenue management systems, with Netcracker Technology recognized for its innovative OSS/BSS solutions.

By OSS & BSS Solution Type:

● Network Planning and Design
● Service Delivery
● Service Fulfillment
● Service Assurance
● Billing and Revenue Management
● Network Performance Management
● Customer and Product Management
● Others

Network planning and design dominate with 19.3% market share in 2024, enabling effective infrastructure planning and peak performance, as highlighted by Netcracker's top vendor position.

By Deployment Mode:

● On-premises
● Cloud-based

The on-premises segment leads with 62.4% market share in 2024, driven by data security and compliance concerns, with Amdocs collaborating with Microsoft to enhance cloud-native solutions.

By Organization Size:

● Small and Medium-sized Enterprises
● Large Enterprises

Large enterprises hold a 62.4% market share in 2024 due to their substantial resources and need for scalable OSS/BSS solutions that manage complex networks effectively.

By Industry Vertical:

● IT and Telecom
● BFSI
● Media and Entertainment
● Retail and E-Commerce
● Others

The IT and telecom sector leads with 61.8% market share in 2024, utilizing OSS/BSS solutions for operational efficiency and customer experience, exemplified by Vivo's automation of its B2B processes.

Regional Insights:

● North America (United States, Canada)
● Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
● Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
● Latin America (Brazil, Mexico, Others)
● Middle East and Africa

In 2024, North America dominates the OSS/BSS market with over 35.6% share, driven by advanced technology and a focus on digital transformation, as seen in Etiya's support for Fizz's expansion in Canada.

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