New Research In Action Report - IT And Enterprise Service Management SaaS And Software: The Top 20 Global Vendors 2017

Hartenfels, Germany – January 30th 2017: Renewed M&A activity with LANDESK, HEAT Software and HPE will be only the first wave; while HPE, CA and BMC continue to lead the market ahead of ServiceNow.

Research In Action GmbH publishes its newest market analysis report Vendor Selection Matrix – IT And Enterprise Service Management SaaS And Software: The Top 20 Global Vendors 2017.

The Vendor Selection Matrix is a unique, primarily survey-based methodology for comparative vendor evaluation. A minimum of 60% of the evaluation results are based on a combined telephone and online survey covering 1,225 IT buyers in enterprises worldwide. The analyst’s opinion accounts for a maximum of 40% of the evaluation results (not close to 100% as in most other vendor evaluations).

Detailed report information: https://drive.google.com/file/d/0BxkhSo7pLDUeQi1RZlUzYlJwWVU/view?usp=sharing

Dr. Thomas Mendel Ph.D., Managing Director of the Research In Action GmbH comments on the results of the study:

• Today, IT Infrastructure Library (ITIL) is more than just one standard amongst many others. According to the results of our survey, roughly 85% of enterprises around the globe are using ITIL. But ITIL will change. Despite the high usage and penetration rates, many IT managers are not particularly happy with the ITIL standard. “Too rigid”, “Very complex”, “Dated” are only a few of the comments we received. In fact, roughly 40% of the interviewed IT managers in our survey expect a simplification towards an ITIL ”Light“ in the future, 20% even an integration/migration of ITIL and Enterprise Service Management.
• Many enterprise IT departments are struggling with the fact that their Help Desk implementations are dated and are in dire need of refreshment. Help Desk/Service Desk solutions globally are on average Nine years old. This is coupled with the fact that many of the enterprises that participated in the first wave of IT Help Desk outsourcing became disenchanted and are looking to insource their IT Help Desk/Service Desk again. Globally, 66% of enterprises will start replacement projects in the next few years, according to our survey respondents. A bit more than 70% of those will be implemented in a SaaS model.
• The concept of the CMDB is now very well understood, the technology is mature, tried and tested extensively. Depending on their needs, enterprises can now select between centralized, decentralized and even virtual CMDB solutions. Roughly 60% of enterprises are going to revamp their CMDB implementations in the next few years. But the share of pure CMDB SaaS solutions will be at roughly 50%, lower compared to the Help Desk/Service Desk results.
• The vendor Top 5 of this market is comprised of the three long-term market leaders Hewlett Packard Enterprise, CA Technologies and BMC Software, followed by the SaaS pioneer in this market – ServiceNow - and two well-known yet smaller players, HEAT Software and TOPdesk. Noteworthy new entrants in the top 10 are ITRP and SAP. This highly dynamic market will see a lot of M&A activity in the future, following Clearlake’s acquisition of LANDESK and the contribution of its portfolio company HEATSoftware to the new entity Ivanti as well as the upcoming spin-off and merger of Hewlett Packard Enterprise’s non-core software assets with Micro Focus.

Vendor Selection Matrix Disclaimer:

Research In Action GmbH does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. The information contained in this research has been obtained from both enterprise as well as vendor sources believed to be reliable. Research In Action GmbH’s research publications consist of the analysts’ opinions and should not be considered as statements of fact. The opinions expressed are subject to change without further notice. Research In Action GmbH disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Research In Action:

Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

Press Contact:

Research In Action GmbH
Dr. Thomas Mendel Ph.D.
Managing Director
Hauptstr. 9
56244 Hartenfels
Germany
Telefon: +49 160 99492223
E-Mail: tmendel@researchinaction.de
Internet : www.researchinaction.de

This release was published on openPR.