United States AI and Automation in IT Support Market Set to Soar with Next-Gen Solutions 2025 | Top key players - IBM Corporation, Microsoft Corporation, ServiceNow, Inc.

Market Size and Growth:

The Global AI and Automation in IT Support Market size reached US$ 26.38 billion in 2024 and is expected to reach US$ 210.86 billion by 2032, growing with a CAGR of 29.67% during the forecast period 2025-2032.

The AI and Automation in IT Support Market report, published by DataM Intelligence, provides in-depth insights and analysis on key market trends, growth opportunities, and emerging challenges. Committed to delivering actionable intelligence, DataM Intelligence empowers businesses to make informed decisions and stay ahead of the competition. Through a combination of qualitative and quantitative research methods, it offers comprehensive reports that help clients navigate complex market landscapes, drive strategic growth, and seize new opportunities in an ever-evolving global market.

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The AI and Automation in IT Support Market refers to the sector focused on deploying artificial intelligence, machine learning, and automation tools to enhance IT support services. It encompasses solutions like AI-driven chatbots, automated ticketing systems, predictive analytics, and self-service platforms that streamline IT operations, reduce response times, improve issue resolution, and lower operational costs across enterprises globally.

Recent Key Developments of United States (U.S):

OpenAI's Launch of GPT-5 (August 7, 2025): OpenAI, a US-based company, released its next-generation model, GPT-5, and the smaller GPT-5-mini and GPT-5-nano. This launch provides significantly more powerful underlying AI for developing sophisticated IT automation tools, such as advanced troubleshooting bots and smarter IT knowledge base search.

Oracle's Major AI Cloud Infrastructure Boom (Q3 2025): Oracle reported record Q3 2025 results driven by unprecedented demand for its cloud infrastructure ($6.2 billion in revenue, up 25%), specifically for AI-related services, including a major contract with AMD. This massive increase in US cloud capacity supports the large-scale deployment of AI-intensive IT support and automation solutions.

Launch of CData Connect AI (September 25, 2025): CData launched Connect AI, a platform to provide AI agents with real-time, secure access to enterprise data sources. This development directly addresses the challenge of making AI models practical for IT support by enabling agents to query and utilize internal company data for accurate and context-aware issue resolution.

OpenAI's Strategic Partnership with Oracle (September 23, 2025): OpenAI, alongside Oracle and SoftBank, announced a significant expansion of the "Stargate" project with five new AI datacenter sites in the US. This collaboration is a substantial investment into the core infrastructure needed for next-gen AI-powered IT support services.

Introduction of ChatGPT Pulse and Agent Mode (September 2025): OpenAI rolled out ChatGPT Pulse and an enhanced Agent Mode that allows ChatGPT to handle complex, autonomous requests and interact with websites. This capability is a direct step toward fully autonomous digital agents that can perform multi-step IT support and operations tasks without human intervention.

List of the Key Players in the AI and Automation in IT Support Market:

IBM Corporation
Microsoft Corporation
Google LLC
Oracle Corporation
Cisco Systems, Inc.
ServiceNow, Inc.
BMC Software, Inc.
Splunk Inc.
Capgemini SE
Cognizant Technology Solutions.

This Report Covers:

✔ Go-to-market Strategy.

✔ Neutral perspective on the market performance.

✔Development trends, competitive landscape analysis, supply side analysis, demand side analysis, year-on-year growth, competitive benchmarking, vendor identification, and other significant analysis, as well as development status.

✔Customized regional/country reports as per request and country level analysis.

✔ Potential & niche segments and regions exhibiting promising growth covered.

✔ Analysis of Market Size (historical and forecast), Total Addressable Market (TAM), Serviceable Available Market (SAM), Serviceable Obtainable Market (SOM), Market Growth, Technological Trends, Market Share, Market Dynamics, Competitive Landscape and Major Players (Innovators, Start-ups, Laggard, and Pioneer).

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Segments Covered in the AI and Automation in IT Support Market:

By Component: Solutions, Services.

By Deployment Mode: On-Premises, Cloud-Based.

By Technology: Machine Learning, Natural Language Processing (NLP), Computer Vision, Robotic Process Automation (RPA), Generative AI, Others.

By Application: IT Helpdesk Automation, Network Monitoring & Management, Incident Detection & Resolution, Software Testing & Quality Assurance, IT Asset & Configuration Management, Security & Threat Management, Others.

By Organization Size: Small & Medium Enterprises (SMEs), Large Enterprises.

By End-User: BFSI, IT & Telecom, Healthcare, Retail & E-commerce, Manufacturing, Government & Public Sector, Others.

Regional Analysis:

⇥ North America (U.S., Canada, Mexico)

⇥ Europe (U.K., Italy, Germany, Russia, France, Spain, The Netherlands and Rest of Europe)

⇥ Asia-Pacific (India, Japan, China, South Korea, Australia, Indonesia Rest of Asia Pacific)

⇥ South America (Colombia, Brazil, Argentina, Rest of South America)

⇥ Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of Middle East & Africa)

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Chapter Outline

⏩ Market Overview: It contains five chapters, as well as information about the research scope, major manufacturers covered, market segments, AI and Automation in IT Support market segments, study objectives, and years considered.

⏩ Market Landscape: The competition in the Global AI and Automation in IT Support Market is evaluated here in terms of value, turnover, revenues, and market share by organization, as well as market rate, competitive landscape, and recent developments, transaction, growth, sale, and market shares of top companies.

⏩ Companies Profiles: The Global AI and Automation in IT Support market's leading players are studied based on sales, main products, gross profit margin, revenue, price, and growth production.

⏩ Market Outlook by Region: The report goes through gross margin, sales, income, supply, market share, CAGR, and market size by region in this segment. North America, Europe, Asia Pacific, Middle East & Africa, and South America are among the regions and countries studied in depth in this study.

⏩ Market Segments: It contains the deep research study which interprets how different end-user/application/type segments contribute to the AI and Automation in IT Support Market.

⏩ Market Forecast: Production Side: In this part of the report, the authors have focused on production and production value forecast, key producers forecast, and production and production value forecast by type.

⏩ Research Findings: This section of the report showcases the findings and analysis of the report.

⏩ Conclusion: This portion of the report is the last section of the report where the conclusion of the research study is provided.

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People Also Ask:

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