Press release
U.S. Businesses Triple SMS Usage in 15 Years, TXTImpact Report Finds
TXTImpact study reveals 300% SMS adoption growth in U.S. businesses over 15 years, with healthcare leading at 400%.
The report is based on aggregated and anonymized data from 15 years (2011-2025) of TXTImpact client accounts across multiple industries including healthcare, finance, education, logistics, nonprofits, real estate, and legal services.
Key findings include:
- Overall SMS adoption in the U.S. grew by more than 300% since 2013.
- Healthcare sector usage has increased 400% since 2020.
- 60% of businesses now use two or more SMS features such as automation, two-way conversations, secure logins, and authentication.
- Legal, healthcare, and real estate emerged as leading industries in SMS adoption for 2025.
- Compliance with TCPA, 10DLC, HIPAA, and GDPR regulations remains a top priority.
"SMS is no longer just about simple text messaging-it has become a strategic business asset," said Sandeep Gulyani, CEO of TXTImpact. "From healthcare reminders to nonprofit engagement campaigns, businesses are integrating SMS into critical workflows that demand speed, reliability, and compliance."
The study also highlights future trends shaping the industry, such as AI-powered SMS content, conversational flows, RCS (Rich Communication Services), deep CRM integrations, and hybrid voice-SMS interfaces.
The full report, "What U.S. Companies Revealed About How They Use SMS Tools in 2025", is available now at www.TXTImpact.com .
228 Park Avenue South, 10003, New York , United States
phone: +1 (800) 605-0280
Email: Marketing@TXTImpact.com
TXTImpact is a U.S.-based Mass texting, SMS marketing and business communication provider. Since 2006, the company has helped organizations across industries engage customers, employees, and stakeholders with scalable, compliant, and reliable text messaging tools. TXTImpact's platform offers automation, APIs, compliance features, and enterprise integrations, making it a trusted choice for businesses nationwide.
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