Comprehensive 2025 Operations Support Systems And Business Support Systems (OSS And BSS) Market Overview: Trends, Forecasts, and Growth Drivers

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What Is the Expected CAGR for the Operations Support Systems And Business Support Systems (OSS And BSS) Market Through 2025?
The market for operations support systems and business support systems (OSS And BSS) has expanded rapidly in the recent past. The market scale is projected to rise from $61.69 billion in 2024 to $69.78 billion in 2025, with a compound annual growth rate (CAGR) of 13.1%. Factors such as the emergence of virtual network operators, the burgeoning requirement for cybersecurity solutions, the need for real-time analysis, the demand for centralized billing systems and the increasing intricacy of telecommunication networks have contributed to growth during the historical period.

What's the Projected Size of the Global Operations Support Systems And Business Support Systems (OSS And BSS) Market by 2029?
The market size for operations support systems and business support systems (OSS And BSS) is anticipated to experience a significant surge in the coming years. By 2029, it is projected to escalate to a worth of $106.63 billion, fostering a compound annual growth rate (CAGR) of 11.2%. The predicted growth in this period is primarily due to the expanding requirement for scalable solutions and a heightened demand for cloud-based solutions. Moreover, the increasing demand for IoT connectivity management, surge in demand for 5G networks and network automation also contribute to this growth. Key trends in the predicted period consist of the adoption of artificial intelligence and machine learning, growth of broadband networks, incorporation of blockchain technology and Internet of Things (IoT) platforms, along with technological progression.

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Top Growth Drivers in the Operations Support Systems And Business Support Systems (OSS And BSS) Industry: What's Accelerating the Market?
The escalating requirement for cybersecurity solutions is set to drive the expansion of the OSS and BSS market. Cybersecurity solutions encompass a diverse set of technologies, protocols, and strategies aimed at defending digital systems, networks, and data against unauthorized access, cyberattacks, and other possible threats. The increasing dependence on digital infrastructure, interconnected systems, and the rising complexity of cyber threats call for the ongoing improvement and adoption of cybersecurity solutions to protect sensitive data and crucial assets. Operations support systems (OSS) and business support systems (BSS) play a central role in cybersecurity by overseeing network operations, handling customer data safely, and ensuring adherence to regulatory guidelines for telecommunication service providers. For example, in April 2023, the Department for Science, Innovation, and Technology, a government organization based in the UK, reported that cybercrime impacted 11% of businesses and 8% of charities in the past year, this figure rose to 26% for medium-sized businesses, 37% for large businesses, and 25% for high-income charities. Moreover, in February 2023, according to the Australian Cyber Security Centre, an Australian cyber security agency, stated that in 2022, there were 76,000 reports of cybercrime, marking a 13% increase from the preceding year. Hence, the escalating demand for cybersecurity solutions is fueling the growth of the OSS/BSS market.

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What Trends Will Shape the Operations Support Systems And Business Support Systems (OSS And BSS) Market Through 2029 and Beyond?
The focus for dominant players in the OSS/BSS market is on technological innovations such as the application of low-code platforms for automation and development to maintain a competitive edge. These platforms simplify and expedite the creation of OSS and BSS solutions, eliminating the necessity for extensive coding expertise. This strategy also increases accessibility for businesses and organizations to deploy OSS and BSS solutions custom-made for their unique requirements. For example, Cerillion, a telecom company based in the UK, rolled out Cerillion 23.2 in November 2023, a revamped version of its BSS and OSS suite. This latest iteration includes generative artificial intelligence (GenAI), transforming the product lifecycle management for communication service providers (CSPs). In this upgrade, product managers can provide natural language voice and text directives to specify offerings, and GenAI rapidly prepares the appropriate product catalog setup for validation and debut.

What Are the Main Segments in the Operations Support Systems And Business Support Systems (OSS And BSS) Market?
The operations support systems and business support systems (OSS And BSS) market covered in this report is segmented -

1) By Component: Solution, Services
2) By Deployment Mode: On-Premises, Cloud-Based
3) By Organization Size: Small And Medium-Sized Enterprises (SMEs), Large Enterprises
4) By Industry Vertical: Information Technology (IT) And Telecommunication, Banking, Financial Services And Insurance (BFSI), Media And Entertainment, Retail And E-Commerce, Other Industry Verticals

Subsegments:
1) By Solution: Revenue Management, Customer Management, Product Management, Order Management, Network Management, Service Assurance, Inventory Management, Billing and Charging
2) By Services: Consulting Services, System Integration Services, Managed Services, Maintenance and Support Services, Training and Education Services

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Which Top Companies are Driving Growth in the Operations Support Systems And Business Support Systems (OSS And BSS) Market?
Major companies operating in the operations support systems and business support systems (OSS and BSS) market are Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise (HPE), Ericsson, Nokia Corporation, Infosys Limited, ZTE Corporation, CAPGEMINI SE, Amdocs Limited, Netcracker Technology, CSG International, TIBCO Software Inc., Calix Inc., Sterlite Technologies Limited, Subex Limited, TEOCO Corporation, Comviva, Alepo Technologies Inc., Optiva Inc., OPTELECOM, Matrixx Software Inc., Neural Technologies Limited, THE SIGMA GROUP

Which Regions Will Dominate the Operations Support Systems And Business Support Systems (OSS And BSS) Market Through 2029?
North America was the largest region in the OSS and BSS market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operations support systems and business support systems (OSS and BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

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