Driving Mom and Pop Store Market Growth in 2025: The Role of Personalized Customer Service Driving Growth In The Mom-And-Pop Store Market

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Mom and Pop Store Market Size Valuation Forecast: What Will the Market Be Worth by 2025?
The market size of mom and pop stores has seen swift expansion in recent years. It is set to surge from $149.03 billion in 2024 to $175.43 billion in 2025, boasting a compound annual growth rate (CAGR) of 17.7%. This impressive growth in the past years can be credited to factors like support from local communities, tailored customer service, unique and specialized products, adaptability, and community interaction.

Mom and Pop Store Market Size Forecast: What's the Projected Valuation by 2029?
The market size for mom and pop stores is predicted to undergo swift expansion in the coming years, reaching $291.92 billion by 2029 with a compound annual growth rate (CAGR) of 13.6%. This anticipated growth during the forecast period can be credited to an increased focus on locally and sustainably sourced products, flexibility to adjust to evolving consumer tastes, partnerships with local artists and producers, improved customer service, resilience in times of crisis, and support for the local community. Key trends set to define this period include the integration of digital presence and e-commerce, digital transmutation for small enterprises, emphasis on homegrown and artisan products, intimate involvement with the community, customised services, and the adoption of technology to increase efficiency.

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What Are the Drivers Transforming the Mom and Pop Store Market?
The mom-and-pop store segment is poised for expansion, catalyzed by an expectation for personalized customer service. The term relates to service delivered by store owners or staff, specifically tailored to fulfill each customer's unique requirements. This customer-centric shift is a result of consumers being consciously aware of how their buying choices influence the market and striving for distinctive products that can enhance their shopping journey and escalate overall satisfaction. This leads to improved customer retention and loyalty for mom-and-pop shops. As an example, in October 2024, a survey by InMoment, a non-government organization based in the US, demonstrated that 71% of consumers desire a personalized shopping experience, and a significant 78% are more likely to revisit brands offering such services. Therefore, the upward trajectory of the mom-and-pop store market can be attributed to the prominence of personalized customer service.

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What Long-Term Trends Will Define the Future of the Mom and Pop Store Market?
A significant trend emerging in the mom-and-pop stores market is technological innovation. To maintain their competitive position in the industry, leading companies are focusing on the development of new and more sophisticated technology. For example, Wisy Platforms Inc., an American retail intelligence solution provider, launched an AI platform in July 2022 to simplify stock uptake for retailers. The platform, known as WisyAI, allows retail personnel to quickly gain inventory knowledge, reduce losses, enhance product sales, and avoid manual inventory tracking, thereby minimizing errors.

Which Segments in the Mom and Pop Store Market Offer the Most Profit Potential?
The mom and pop store market covered in this report is segmented -

1) By Type: Personal Care, Cribs And Strollers, Vitamins And s, Feeding Suppliers, Toys
2) By Price Range: Premium, Mid-Range, Economy
3) By Ownership: Retail Chain, Independent Retailer
4) By Distribution Channel: Online Stores, Offline Stores

Subsegments:
1) By Personal Care: Baby Care Products, Skin Care Products, Hair Care Products
2) By Cribs and Strollers: Cribs, Playpens, Strollers and Car Seats
3) By Vitamins and s: Infant Vitamins, Prenatal Vitamins, Probiotics
4) By Feeding Supplies: Baby Bottles, Pacifiers, High Chairs
5) By Toys: Educational Toys, Plush Toys, Activity Centers

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Which Firms Dominate the Mom and Pop Store Market by Market Share and Revenue in 2025?
Major companies operating in the mom and pop store market include ITOCHU Corporation, Seven & i Holdings Co Ltd., 7-Eleven Inc. Alimentation Couche-Tard Inc., Auchan Holding SA, Guichard-Perrachon SA, Murphy USA Inc., Love's Travel Stops & Country Stores Inc., Food Lion LLC, RaceTrac Petroleum Inc., Cumberland Farms Inc., Casey's General Stores Inc., Sheetz Inc., Wegmans Food Markets Inc., Wawa Inc., QuikTrip Corporation, Pilot Company, Circle K Stores Inc. Tesco PLC, Ingles Markets Inc., Raley's Family of Fine Stores Buc-ee's Ltd., GPM Investments LLC, Kwik Trip Inc., SPAR International, The Fresh Market Inc., Holiday Stationstores Inc., Royal Farms Inc., Farm Boy Inc., Maverik Inc., WinCo Foods LLC

Which Regions Offer the Highest Growth Potential in the Mom and Pop Store Market?
Asia-Pacific was the largest region in the mom and pop stores market in 2024. The regions covered in the mom and pop store market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

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