icddr,b completes major digital transformation with Microsoft Dynamics 365 implemented by sa.global

Bangalore, India - July 17, 2025: sa.global is proud to announce the successful implementation and go-live of Microsoft Dynamics 365 Finance & Operations and Human Resources at the International Centre for Diarrhoeal Disease Research, Bangladesh (icddr,b), one of the largest non-profit organizations in APAC and the largest in Bangladesh. With this go-live, icddr,b transitions from a legacy Microsoft NAV 2009 system to a unified, on-prem ERP platform built on Microsoft Dynamics 365, designed to support their global health research mission.

With nearly 4,505 internal users and 1,755 external vendors relying on their systems, icddr,b needed a future-ready ERP to support their mission-critical operations. The organization, globally recognized for pioneering research in public health and supported by the Gates Foundation, chose sa.global for their specialized expertise in professional services and contract research organizations.

About the implementation
⦁ Encompasses Finance, Budgeting, Procurement, and a fully customized Project Management Accounting module tailored to icddr,b's unique research administration needs.
⦁ Includes a bespoke on-premise Vendor Portal.
⦁ Has a country-specific payroll system designed for Bangladesh's regulatory environment.
⦁ Integrates seamlessly with existing hospital and laboratory management systems and HR platforms.
⦁ Comprises advanced analytics powered by Power BI.

Supporting global health through technology
"At sa.global, we are incredibly proud to support icddr,b in their mission to improve global health outcomes. This is the kind of impact we strive to create," said Priyadarshini Lakshman Swamy, Managing Director and Chief Revenue Officer, sa.global India. "It is both an honor and a responsibility to work alongside an institution whose research impacts millions of lives globally. This transformation strengthens their operational foundation and amplifies their ability to drive impact-seamlessly, efficiently, and securely."

"This ERP transformation marks an important step in strengthening the way we operate," noted Thomas Liam Barry, Finance Director at icddr,b. "We hope that Microsoft Dynamics 365, with the expertise of sa.global, will provide us with a unified platform to better manage complex research grants, vendor engagement, payroll, and reporting, while helping to reduce manual processes and enhance transparency and efficiency. We thank the Gates Foundation for their continued support in helping us achieve this digital transformation."

About icddr,b

The International Centre for Diarrhoeal Disease Research, Bangladesh (icddr,b) is a globally acclaimed health research institute dedicated to solving public health challenges through innovative science, treatment, and training. Established in 1960, icddr,b has led breakthroughs in diarrheal disease control, maternal and child health, nutrition, and health systems strengthening. Recognized by the Bill & Melinda Gates Foundation with the first-ever Gates Award for Global Health, icddr,b continues to improve lives in low- and middle-income countries through partnerships, research, and care.

sa.global India
42, Dickenson Rd, FM Cariappa Colony, Sivanchetti Gardens, Bengaluru, Karnataka 560042

About sa.global

sa.global, a global Microsoft partner, specializes in delivering cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, homebuilding, software services, accounting, and advertising and marketing. Our flagship offering, the Microsoft Service-Centric Industry Cloud, is built on Microsoft business applications and the Microsoft Cloud. This platform streamlines the bid-to-bill lifecycle for these organizations by automating processes, enhancing data visibility, and improving project management. Leveraging modern technologies like AI and Copilot, we enable organizations to make intelligent decisions and act faster.

Over 800,000 users in 80 countries around the world rely on sa.global's expertise to build for the future. We have 30+ years of real-world implementation and consulting experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award and have been a part of Microsoft's elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries. For more information, visit www.saglobal.com.

This release was published on openPR.