Coastal Moving Services Urges Greater Industry Transparency and Customer Support During Moves

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Coastal Moving Services, Boca Raton, FL, USA.

Florida-based brokerage calls on consumers and moving professionals to demand clarity, trust, and advocacy in relocation services
Coastal Moving Services, LLC, a licensed and professional moving brokerage based in South Florida, is calling on both consumers and industry professionals to raise the bar for transparency, reliability, and support during household and business relocations.

This initiative follows Coastal Moving Services' recent spotlight feature in an international entrepreneurship article exploring how their U.S.-based model offers lessons for relocation industries abroad, including in high-density cities like London.

"People aren't just moving boxes, they're moving their lives," said a spokesperson for Coastal Moving Services. "When families or businesses entrust you with everything they own, they deserve more than a truck. They deserve honesty, a clear plan, and someone on their side the whole way through."

Hidden Fees and Poor Communication Still Common

According to a 2024 report by the Better Business Bureau, over 13,000 moving-related complaints were filed in the U.S. alone, with the most common issues being unexpected fees, delivery delays, and lost or damaged items. In the UK, a similar trend has emerged, with Citizens Advice reporting that one in four people who moved in 2023 experienced at least one major issue with their moving service.

The Coastal Moving Services team believes that many of these problems can be prevented by adopting a more transparent and client-focused approach, starting with clear communication from day one.

"The number one stressor we hear from clients is uncertainty," the team said. "They don't know what the real cost is. They don't know who's showing up. They don't know who to call when something goes wrong. That shouldn't be normal."

A Brokerage Model Built on Trust

Unlike traditional moving companies that operate their own fleets, Coastal Moving Services operates as a brokerage. They work with a carefully selected network of FMCSA-authorised third-party carriers, which allows them to match each customer with the most suitable team based on: timing, budget, and move complexity.

What sets Coastal Moving Services apart is their hands-on support from start to finish. From helping clients schedule their move, choose the right type of carrier, and understand pricing structures, the company ensures no one is left guessing.

"We're not here to make a sale and disappear. We're here to walk with people through a stressful transition," said a company representative. "We coach them through timelines, packing, expectations, everything."

Advocating for Industry-Wide Change

Through its outreach, Coastal Moving Services hopes to inspire both regulatory improvements and consumer empowerment. The company advocates for:

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Upfront, published pricing with no hidden charges.

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Licensing and insurance transparency across all carriers.

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Better consumer education on rights, red flags, and how to prepare for a move.

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Long-term accountability beyond moving day.

The company also encourages clients to take ownership of their moving experience by asking the right questions, documenting quotes in writing, and refusing to settle for vague or confusing service terms.

More Than Business: A Mission to Give Back

As part of its values, Coastal Moving Services is also a proud supporter of the Wounded Warrior Project, contributing regularly to help provide care and services for injured U.S. veterans.

"Supporting our veterans is personal to us," the company stated. "Our mission is about moving people forward-not just physically, but emotionally and socially."

How Consumers Can Advocate for Themselves

Coastal Moving Services encourages anyone planning a move to take these three key steps:

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Ask for credentials and licensing from any moving provider. If they can't provide proof, walk away.

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Request written quotes that include detailed services and published tariff rates.

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Use checklists to track responsibilities, dates, and expectations before the moving day arrives.

"We're not saying hire us, we're saying protect yourself," the company emphasised. "Your move should never be a leap of faith."

To read the full interview, click here [https://www.londondaily.news/what-uk-movers-can-learn-from-coastal-moving-services-in-the-us/].

About Coastal Moving Services, LLC

Coastal Moving Services is a licensed moving brokerage based in Boca Raton, Florida. The company partners with FMCSA-authorised third-party carriers to deliver tailored relocation solutions for residential and commercial clients across the U.S. With a strong focus on transparency, education, and community values, Coastal Moving Services is redefining what it means to move with confidence.

Contact: info@coastalmovingservices.com
Media Contact
Company Name: Coastal Moving Services, LLC
Email: Send Email [http://www.universalpressrelease.com/?pr=coastal-moving-services-urges-greater-industry-transparency-and-customer-support-during-moves]
Country: United States
Website: http://www.coastalmovingservices.com

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This release was published on openPR.