Excessive taxi fares in Cancún exposed after viral complaint by content creato

A viral video posted by popular content creator Luisito Comunica has brought national attention to long-standing complaints about excessive taxi fares and unregulated transportation services in Cancún. In his video, he shared that he was charged 1,800 pesos for a ride lasting only nine minutes from Cancún International Airport, triggering hundreds of similar testimonials from other travelers and residents who reported being overcharged or misled.

Since then, multiple cases have surfaced showing recurring patterns: drivers refusing to use taximeters, fares given without receipts, and vehicles operating without proper licenses. Some concerning reports involve so-called "private" or "executive" transportation services that promote themselves online without formal registration or regulation.

According to data from Mexico's consumer protection agency (Profeco), 78 taxi units were suspended in the first half of 2025 due to taximeter violations and documentation issues. However, mobility experts argue that this number may represent only part of a wider issue, as many unregistered operators work outside official systems.

Quintana Roo's Department of Mobility (SEMOVI) has issued general warnings, but no concrete measures have been announced to address the growing concern. Meanwhile, Cancún International Airport-receiving over 30 million passengers per year*-remains a hotspot for fare irregularities and informal operators, particularly affecting international visitors.

The viral nature of Luisito Comunica's post has helped shed light on a problem that locals have long experienced. With increased visibility, consumers and public advocates are calling for stronger oversight: clear public pricing, regular inspection of high-traffic areas, and a publicly available list of licensed transportation providers.

Tips to avoid fare issues or irregular services

Travelers are encouraged to take the following steps to ensure a safe and fair transportation experience in Cancún:

Book your private transfer in advance through established companies with official websites and transparent customer service. Trusted services include:
https://cancunairporttransportation.plus/
https://mytulumairporttransportation.com/
https://costamujerestransfer.com/
All part of the TRANSFERS PLUS family.

Verify that the company is legally registered and listed in online directories or review platforms.

Review their official social media channels to confirm legitimacy, client interaction, and recent activity.

Be cautious with offers received via direct messaging apps, especially those with no formal branding or business details.

Always ask for a receipt and fare confirmation before getting into the vehicle.

These tips can help travelers avoid misunderstandings and ensure a smooth start to their stay in Mexico.

Transfers Plus
Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R.
Email: reservation@transfers-plus.com

WhatsApp: +52 998 191 0300

Transfers Plus is one of the most respected private transportation agencies in Mexico. With years of experience in the tourism and mobility sector, the company has built a strong reputation for safety, punctuality, and personalized service.

This release was published on openPR.