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Enterprise Feedback Management Market Size Projected To Reach $3.62 Billion By 2034 With A Cagr Of 13.9%

06-10-2025 09:07 AM CET | IT, New Media & Software

Press release from: The Business Research Company

Enterprise Feedback Management

Enterprise Feedback Management

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What Is the Projected Growth of the Enterprise Feedback Management Market?
The market size for enterprise feedback management has seen a significant increase in the past few years. It is projected to rise from a valuation of $1.88 billion in 2024 to approximately $2.15 billion in 2025, correlating to a compound annual growth rate (CAGR) of 14.1%. This substantial growth during the historical period can be credited to factors such as the increased uptake of customer satisfaction initiatives, a heightened emphasis on measuring employee engagement, the escalating requirement for feedback collection across multiple channels, growing preference for environmentally-friendly solutions, and the widespread adoption of platforms that facilitate employee engagement.

The market size for enterprise feedback management is forecasted to experience a surge in the coming years, escalating to $3.62 billion by 2029 with a compound annual growth rate (CAGR) of 13.9%. This growth for the projected period can be ascribed to factors such as increased digital transformation projects, heightened need for a customized customer experience, the proliferating use of digital feedback tools and online surveys, increased need for real-time client insights, and the growing impact of social media on brand feedback loops. Key trends anticipated during the forecast period are the evolution of predictive feedback models, the incorporation with customer relationship management and enterprise resource planning systems, advancements in personalizing surveys, advancements in mobile-first feedback architecture, and the creation of employee feedback models.

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What Are the Different Enterprise Feedback Management Market Segments?
The enterprise feedback management market covered in this report is segmented -

1) By Component Type: Software, Services
2) By Deployment Type: Cloud-Based Enterprise Feedback Management Platforms, On-Premises Enterprise Feedback Management Platforms
3) By Organization Size: Small And Medium-Sized Enterprises, Large Enterprises
4) By End-User: Retail, Banking, Financial Services, And Insurance, Healthcare, Internet Of Things And Telecommunications, Manufacturing, Government, Other End-Users

Subsegments:
1) By Software: Survey Design And Distribution Tools, Data Analysis And Reporting Tools, Customer Experience Management Software, Mobile And Multi-Channel Feedback Solutions, Employee Feedback Software
2) By Services: Implementation And Integration Services, Consulting Services, Support And Maintenance Services, Training And Education Services, Managed Services

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What Are the Primary Drivers Shaping the Enterprise Feedback Management Market?
The surge in initiatives for digital transformation is projected to spur the expansion of the enterprise feedback management market. Digital transformation involves the incorporation of digital technologies in every aspect of a business, fundamentally altering its operational methods and the way it provides value to its customers. There is an increasing rise in digital transformation initiatives due to the necessity for improved customer experiences, as companies strive to customize their interactions and respond more effectively to customer feedback. By offering immediate customer insights, enterprise feedback management boosts burgeoning digital transformation initiatives, enabling companies to make decisions based on data and enhance strategies for customer experience. For example, the European Investment Bank, a financial institution based in Luxembourg, reported in May 2023 that there was an increase to 69% in 2022 from 61% in 2021 of European Union firms employing advanced digital technologies. Therefore, the surge in digital transformation initiatives is fuelling the expansion of the enterprise feedback management market.

Which Companies Are Leading in the Enterprise Feedback Management Market?
Major companies operating in the enterprise feedback management market are International Business Machines Corporation, SAS Institute Inc., Ipsos SA, NICE Ltd, Qualtrics, Verint Systems Inc., Contentsquare, Trustpilot Group plc, STG Partners LLC, Madison Dearborn Partners, Service Management Group, QuestionPro, Thoma Bravo LP, CustomerGauge, MirrorWave Pty Ltd, Mopinion BV, Zonka Feedback, UserVoice Inc., Survicate Sp. z o.o., Sogolytics.

What Are the Major Trends Shaping the Enterprise Feedback Management Market?
Key players in the enterprise feedback management market are making strides towards the creation of technologically sophisticated solutions including no-code feedback automation platforms. These platforms are designed to enable businesses respond to feedback from employees and customers in real time. A no-code feedback automation platform is a software tool that facilitates the collection, analysis, and management of customer or employee feedback without the need for writing any code, typically utilizing drag-and-drop tools and customizable templates for user-friendly setup and usage. For example, Alchemer LLC, an American software firm, unveiled Alchemer Workflow in February 2023, specifically to address the perennial issue of closing the feedback loop with customers and employees. This workflow includes connected surveys which instigate personalized follow-up surveys for extracting actionable insights, and employs logic branching to customize responses based on the feedback from customers. It also presents a no-code drag-and-drop interface for simplified workflow development and includes inherent integrations with CRM and communication systems.

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What Are the Top Revenue-Generating Geographies in the Enterprise Feedback Management Market?
North America was the largest region in the enterprise feedback management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the enterprise feedback management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Frequently Asked Questions:
1. What Is the Market Size and Growth Rate of the Enterprise Feedback Management Market?
2. What is the CAGR expected in the Enterprise Feedback Management Market?
3. What Are the Key Innovations Transforming the Enterprise Feedback Management Industry?
4. Which Region Is Leading the Enterprise Feedback Management Market?

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