Service Delivery Automation Market Anticipated To Witness Robust Growth, Surpassing $32.31 Billion By 2029

The Service Delivery Automation Market Report by The Business Research Company delivers a detailed market assessment, covering size projections from 2025 to 2034. This report explores crucial market trends, major drivers and market segmentation by [key segment categories].

What Is the Current Service Delivery Automation Market Size and Its Estimated Growth Rate?
The market size for service delivery automation has seen a significant expansion in the past few years. Its expected progression is from $9.27 billion in 2024 to $11.84 billion in 2025, maintaining a compound annual growth rate (CAGR) of 27.7%. The surge witnessed in the historical phase is a result of diminishing costs and boosted operational efficacy, an increase in the complexity of IT environments, the requirement for more expedient service delivery, as well as the expansion in business process outsourcing (BPO), and the adoption of robotic process automation (RPA).

The market size for service delivery automation is anticipated to experience dramatic expansion in the coming years, reaching a valuation of $32.31 billion by 2029. The compound annual growth rate (CAGR) is forecasted to be 28.5%. The key factors propelling this growth in the projected period are the focus on comprehensive process automation, the proliferation of cloud-based service delivery models, the mounting use of smart virtual agents, and a strong emphasis on customer experience and customization. The projected period is also likely to witness major trends such as the adoption of hyper-automation for extensive automation solutions, the integration of machine learning for predictive service delivery, usage of chatbots and virtual assistants, a shift towards self-service and independent operations, and a partnership between humans and automated systems in service delivery.

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How Are Emerging Segments Shaping the Service Delivery Automation Market Landscape?
The service delivery automation market covered in this report is segmented -

1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry

Subsegments:
1) By IT Process Automation: Network Automation, Server Automation, Cloud Automation, IT Service Management (ITSM) Automation, Application Deployment Automation
2) By Business Process Automation: Workflow Automation, Document Automation, Customer Relationship Management (CRM) Automation, Human Resources (HR) Automation, Financial Process Automation

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Which Growth Factors Are Influencing Service Delivery Automation Market Expansion?
The surge in the application of automation systems is anticipated to spur the expansion of the service delivery automation market. Automation allows a digital-oriented business to transform its service delivery and operations, thereby enhancing cost efficiency, precision, and adaptability in productivity. The increasing operational benefits accruing from automation systems in business process automation across diverse sectors like technology, finance, and others is projected to augment the market growth for service delivery automation. To illustrate, Imaginovation, an elite custom application development firm based in the US, revealed that in 2022, 67% of global companies employ business process automation solutions that augment overall visibility across various systems. Moreover, 24% have begun implementing low-code process automation systems and 29% aim to integrate low-code process automation software in the near future. Consequently, the escalating application of automation systems fuels the growth of the service delivery automation market.

Who Are the Dominant Players Across Different Service Delivery Automation Market Segments?
Major companies operating in the service delivery automation market include International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Sutherland Global Services Inc, Arago Technology Ltd, accenture* Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE

What Are the Latest Developing Trends in the Service Delivery Automation Market?
The service delivery automation market is recognizing product innovation as a primary trend. A number of major businesses in this market are prioritizing the creation of new and distinctive solutions to enhance their market standing. For example, UiPath, a software company situated in the United States, introduced a novel Automation as a Service in April 2022. This service, available on the cloud of Finastra, a British software company, will become accessible to the company's multitude of banks, credit unions and financial institution clients. The UiPath Automation in a Box managed service will allow banks utilizing it to quicken their digitization, broaden their main services and allocate more resources towards customer-oriented services. This offering will enable UiPath and its affiliates to plan, install, deploy, operate, and manage automated procedures with the new service. This will, in turn, permit the banking sector to utilize the potency of automation as well as the security and compliance of Finastra's cloud-based infrastructure, renowned as a leading, dedicated provider of financial services software.

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Which Geographic Regions Are Expected to Dominate the Service Delivery Automation Market in the Coming Years?
North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

Frequently Asked Questions:
1. What Is the Market Size and Growth Rate of the Service Delivery Automation Market?
2. What is the CAGR expected in the Service Delivery Automation Market?
3. What Are the Key Innovations Transforming the Service Delivery Automation Industry?
4. Which Region Is Leading the Service Delivery Automation Market?

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