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Global Unified Communications Market to Reach $313.71 Billion by 2029, Growing at 19.7% CAGR

03-26-2025 07:41 AM CET | IT, New Media & Software

Press release from: The Business Research Company

Unified Communications

Unified Communications

What industry-specific factors are fueling the growth of the unified communications market?
The growth of the unified communications market is projected to be driven by the rising trend of remote work. Remote work refers to a setup wherein employees carry out their work responsibilities from places other than a conventional office setting. This setup is made possible by technological breakthroughs that enable smooth communication and collaboration while providing flexibility, thereby improving work-life balance and employee satisfaction. The effectiveness of remote work is amplified by Unified Communications, which combines various communication tools into a single platform. This allows for seamless collaboration and proficient information exchange, irrespective of the employee's location. As per AT&T Inc., an American telecommunications firm, in February 2022, it's projected that the proportion of companies adopting a hybrid working model will leap from 42% in 2021 to 81% by 2024. The model includes a balance of office-based and remote work. Hence, the escalating trend of remote work fuels the growth of the unified communications market.

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What Is the projected market size and growth rate for the unified communications market?
The size of the unified communications market has seen swift expansion over the past few years. It is projected to increase from $127.51 billion in 2024 to $153.01 billion in 2025, marking a compound annual growth rate (CAGR) of 20.0%. Factors contributing to this growth during the historical phase include enhanced efficiency of remote workers, growing demand for integrated interfaces, a trend towards remote and hybrid working models, and improved workforce productivity coupled with savings.

In the coming years, the unified communications market size is predicted to experience a swift expansion. The market's projected expansion to $313.71 billion in 2029, at a compound annual growth rate (CAGR) of 19.7%, is due to several factors. Crucial contributors to this growth during the forecast period will be the escalating embracement of Information Technology in enterprise businesses, the rise in government initiatives, intensifying concerns related to data security and privacy, growing prominence of customer experience, and the increasing value of collaboration tools. The market's progress in the forecast period will also be shaped by trends such as rising remote work practices, technological progressions, surging cloud technology adoption, integration of 5G technology, and swift adoption of pioneering technologies.

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What new trends are reshaping the unified communications market and its opportunities?
Key players in the unified communications market are directing their efforts towards the creation of technologically advanced solutions like cloud-based unified communication services. These services are designed to improve scalability, flexibility, and integration across numerous communication channels. Cloud-based unified communication, hosted on cloud servers, integrates different communication tools, thus eliminating the need for physical hardware and simplifying updates and maintenance. This service amplifies flexibility, scalability, and cost effectiveness. A case in point is the Qatar-based telecommunication network, Ooredoo, which launched a novel cloud-based unified communications solution, Cloud PABX, in April 2023. The product facilitates communication for enterprises, especially SMBs, by offering cutting-edge collaboration and communication tools that merge with Webex Calling, Webex Meeting, Microsoft Teams, and assorted IP phones. The service package includes key features such as fixed mobile convergence, unified messaging, call control services, and voice and video conferencing.

What major market segments define the scope and growth of the unified communications market?
The unified communications market covered in this report is segmented -

1) By Product Type: On-Premise, Cloud-Based
2) By Component: Solution, Services
3) By Application: Unified Messaging, Conferencing, Video, Contact Center, Telephony, Other Applications
4) By End User: Healthcare, Education, Government, Banking, Financial Services And Insurance, Information Technology And Telecom, Retail, Enterprises, Other End Users

Subsegments:
1) By On-Premise Unified Communications: Unified Messaging Systems, VoIP (Voice over Internet Protocol) Solutions, Video Conferencing Systems, Collaboration Software, Presence Management Tools, Call Center Solutions
2) By Cloud-Based Unified Communications: Hosted VoIP Services, Cloud Video Conferencing Solutions, Cloud-Based Collaboration Platforms, Unified Messaging in the Cloud, SaaS (Software as a Service) Communication Tools, Integrated Communication Services

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Which region dominates the unified communications market?
North America was the largest region in the unified communications market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communications market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Which key market leaders are driving the unified communications industry growth?
Major companies operating in the unified communications market are Microsoft Corporation, Verizon Communications Inc., Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., Telefonaktiebolaget LM Ericsson, NEC Corporation, Atos SE, Logitech International S.A., Zoom Video Communications Inc., Avaya Holdings Corp., RingCentral Inc., Plantronics Inc., Mitel Networks Corporation, Alcatel-Lucent Enterprise, Barco N.V., 8x8 Inc., Sangoma Technologies Corporation, BlueJeans Network Inc., Lifesize Inc., Pexip Holding ASA, CounterPath Corporation, StarLeaf Ltd., Fuze Inc., Grandstream Networks Inc., Aastra Technologies Limited, Crestron Electronics Inc., Zultys Inc.

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What Is Covered In The Unified Communications Global Market Report?

•Market Size Forecast: Examine the unified communications market size across key regions, countries, product categories, and applications.
•Segmentation Insights: Identify and classify subsegments within the unified communications market for a structured understanding.
•Key Players Overview: Analyze major players in the unified communications market, including their market value, share, and competitive positioning.
•Growth Trends Exploration: Assess individual growth patterns and future opportunities in the unified communications market.
•Segment Contributions: Evaluate how different segments drive overall growth in the unified communications market.
•Growth Factors: Highlight key drivers and opportunities influencing the expansion of the unified communications market.
•Industry Challenges: Identify potential risks and obstacles affecting the unified communications market.
•Competitive Landscape: Review strategic developments in the unified communications market, including expansions, agreements, and new product launches.

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