Global Help Desk Outsourcing Market to grow at a CAGR of 5.7 percent during 2015-2019: Key Vendors CSC, HCL, HP, IBM, Wipro, Qcom Outsourcing
About Helpdesk Outsourcing
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
TechNavios analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.
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Covered in this Report
The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.
TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.
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Table of Content
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market overview
03.2 Product offerings
04. Market Research Methodology
04.1 Market research process
04.2 Research methodology
06. Market Landscape
06.1 Market overview
06.1.1 On-site services
06.1.2 Remote dedicated help desk services
06.1.3 Shared help desk services
06.2 Global help desk outsourcing market
06.2.1 Market size and forecast
06.3 Five forces analysis
07. Market Segmentation by Service
07.1 Segmentation of global help desk outsourcing market by service
07.2 Global outsourced first and second-level help desk services
07.2.1 Market size and forecast
07.3 Global outsourced technical support help desk services
07.3.1 Market size and forecast
08. Market Segmentation by End-user
08.1 Global help desk outsourcing market by end-user
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