Press release
AI for Customer Service Market Set for USD 117.87 Billion by 2034, Driven by 25.6% CAGR
AI for Customer Service Market
The AI for customer service market size was valued at USD 12.10 billion in 2024. It is projected to grow to USD 117.87 billion by 2034, exhibiting a compound annual growth rate of 25.6% from 2025 to 2034.
Market Definition
AI in customer service indicates the usage of intelligent technology to generate reinforcement experiences that are speedy, productive, and individualized. AI-powered customer service instruments sanction firms to mechanize experiences, smoothen workflows, and help agents reserve time and money. AI can lessen customer service prices by mechanizing daily chores and investigations, permitting reinforcement teams to settle issues.
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Growth Drivers and Opportunities
• Several reasons have contributed to the expansion of the AI for customer service market in recent years. Among these is the proportion of customer questions and orders is escalating as e-commerce businesses augment rendering it arduous for human agents to handle everything productively.
• The market size will expand due to natural language processing, which permits AI to comprehend and answer human language more precisely and organically. Contemporary NLP potentially sanction AI-fuelled systems to translate customer questions irrespective of their complex phrasing.
Key Players
The market is continuously developing with several firms struggling to invent and differentiate themselves. Here is the list of the leading companies operating in the AI for customer service market:
• Atlassian
• AWS
• IBM
• Microsoft
• OpenAI
• Salesforce
• SAP
• Servicenow
• Sprinkler
• Zendesk
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Geographical Landscape
Regional analysis provides an examination of the key variables, including social, physical, and economic, in a regional context. It helps companies understand the needs and wants of their customers in target markets. Thus, stakeholders can make informed decisions about their products or service offerings. Also, regional analysis assists businesses in identifying regions with high growth potential and where they should focus their efforts. Furthermore, it can help stakeholders understand local conditions to analyse policy related to global change.
The key regions and sub-regions of the AI for Customer Service Market covered in the research report are:
• North America (U.S., Canada)
• Europe (France, Germany, UK, Italy, Netherlands, Spain, Russia)
• Asia Pacific (Japan, China, India, Malaysia, Indonesia. South Korea)
• Latin America (Brazil, Mexico, Argentina)
• Middle East & Africa (Saudi Arabia, UAE, Israel, South Africa)
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Segmentation Overview
The AI for customer service market analysis is mainly based on product, technology, customer interaction channel, deployment mode, end user, and region. Based on product, the chatbots and virtual assistants segment witnessed the fastest growth. There is an enhancement in customer interaction and smoothening of reinforcement.
According to technology, the generative AI segment holds a significant revenue share. Generative AI utilizes progressive algorithms to generate customized and contingently pertinent answers, enhancing the standard of consumer communication.
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