Press release
Comprehensive Banking Hardware Maintenance, Software Support And Helpdesk Support Services Market Insights: Forecasting Size, Growth, and Competitive Trends from 2025 to 2034
Banking Hardware Maintenance, Software Support And Helpdesk Support Services Market
The banking hardware maintenance, software support, and helpdesk support services market is projected to grow due to the rising demand for banking services. Banks offer these helpdesk services for various applications such as ATMs, cash deposit machines, banking kiosks, and digital signage systems. For instance, as per a Forbes report in April 2023, it is predicted that by 2022, 29% of Americans would prefer to bank in-person. Conversely, about 78% of American adults would favor using online platforms or smartphone apps. This increasing demand for banking services is functioning as a catalyst for the market growth of banking hardware maintenance, software support, and helpdesk support services.
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What Is the projected market size and growth rate for the banking hardware maintenance, software support and helpdesk support services market?
Over the past few years, there has been a formidable growth in the market size for banking hardware maintenance, software support and helpdesk support services. The market, which is expected to expand from $12.35 billion in 2024 to $13.25 billion in 2025, is projected to experience a compound annual growth rate (CAGR) of 7.2%. The growth during the historic period is believed to have been fueled by factors such as the growing complexity in banking systems, the need for regulatory compliance, an increase in digital banking, concerns over data privacy, customer requirements for flawless services, the expanded ATM network, and the globalization of banking operations.
Anticipated swift expansion is on the horizon for the market sector of banking hardware maintenance, software assistance, and helpdesk support services in the upcoming years. The expectation is that it will surge to a size of $20.31 billion by the year 2029, boasting a compound annual growth rate (CAGR) of 11.3%. Contributing factors to this growth within the forecasting period include advancements in real-time payment systems, the shift towards open banking, the support of remote workforce, digital transformation initiatives and resilience planning. Throughout the same forecast period, the critical trends to watch will include data analytics for performance optimization, cloud integration, a heightened focus on cybersecurity, the automation of ai in helpdesk services and predictive maintenance. The outsourcing of support services, ongoing training and skill enhancement, along with the capability to scale and adapt to changes will also be point of focus.
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What new trends are reshaping the banking hardware maintenance, software support and helpdesk support services market and its opportunities?
The growing prominence of technological advancements in the areas of banking hardware maintenance, software support, and helpdesk support services stands as a crucial trend. Many of the major players in the market are pushing boundaries with cutting-edge technology such as voice banking, augmented reality banking, artificial intelligence, and robotic process automation, in order to maintain their market position. To illustrate, Arvest Bank, a US based financial service institution, introduced a novel system called Selligence in February 2023. Selligence empowers teams to expedite deal closures by obtaining sales trigger leads, as well as contact and account-level data, directly through their Chrome browser. Furthermore, with Selligence Events and Prospecting, teams can connect with a wider audience, pinpointing unique sales trigger leads at opportune moments. Thanks to these timely and relevant leads, teams can potentially enhance their success rates and broaden their target market.
What major market segments define the scope and growth of the banking hardware maintenance, software support and helpdesk support services market?
The banking hardware maintenance, software support and helpdesk support services market size has grown strongly in recent years. It will grow from $12.35 billion in 2024 to $13.25 billion in 2025 at a compound annual growth rate (CAGR) of 7.2%. The growth in the historic period can be attributed to increased complexity of banking systems, regulatory compliance requirements, rise of digital banking, data privacy concerns, customer expectations for seamless services, atm network expansion, globalization of banking operations.
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Which region dominates the banking hardware maintenance, software support and helpdesk support services market?
North America was the largest region in the banking hardware maintenance, software support and helpdesk support services market share in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the banking hardware maintenance, software support and helpdesk support services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Which key market leaders are driving the banking hardware maintenance, software support and helpdesk support services industry growth?
Major companies operating in the banking hardware maintenance, software support and helpdesk support services market are Loomis AB, NCR Corporation, Oki Electric Industry Co. Ltd., Diebold Nixdorf Incorporated, Glory Global Solutions International Limited, Automatia Pankkiautomaatit Oy, Hitachi Payment Services Pvt. Ltd., CashLink Global Systems Pvt. Ltd., Wincor Nixdorf, Fujitsu Limited, GRG Banking Equipment Co. Ltd., Hyosung TNS Inc., KAL ATM Software GmbH, Nautilus Hyosung America Inc., Triton Systems of Delaware LLC, ACG Infotech Limited, Axiomtek Co. Ltd., Bancsource Inc., Burroughs Inc., Cennox Group, CTS Electronics SpA, DPL Group, Fiserv Inc., FSS Technologies Pvt. Ltd., Genpact Limited, HCL Technologies Limited, Infosys Limited, Mphasis Limited, Tata Consultancy Services Limited, Wipro Limited
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What Is Covered In The Banking Hardware Maintenance, Software Support And Helpdesk Support Services Global Market Report?
• Market Size Forecast: Examine the banking hardware maintenance, software support and helpdesk support services market size across key regions, countries, product categories, and applications.
• Segmentation Insights: Identify and classify subsegments within the banking hardware maintenance, software support and helpdesk support services market for a structured understanding.
• Key Players Overview: Analyze major players in the banking hardware maintenance, software support and helpdesk support services market, including their market value, share, and competitive positioning.
• Growth Trends Exploration: Assess individual growth patterns and future opportunities in the banking hardware maintenance, software support and helpdesk support services market.
• Segment Contributions: Evaluate how different segments drive overall growth in the banking hardware maintenance, software support and helpdesk support services market.
• Growth Factors: Highlight key drivers and opportunities influencing the expansion of the banking hardware maintenance, software support and helpdesk support services market.
• Industry Challenges: Identify potential risks and obstacles affecting the banking hardware maintenance, software support and helpdesk support services market.
• Competitive Landscape: Review strategic developments in the banking hardware maintenance, software support and helpdesk support services market, including expansions, agreements, and new product launches.
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