openPR Logo
Press release

Customer Experience Management (CEM) In Telecommunication Market 10-Year Market Forecast and Trends Analysis Research Report

11-17-2016 02:58 PM CET | Advertising, Media Consulting, Marketing Research

Press release from: Future Market Insights

Customer Experience Management (CEM) In Telecommunication

CEM can be defined as a management technique that acquires relevant information about the customer, through different types of interactions. This acquired data is useful for improving the customer’s experience in the future. Customer’s experience develops over a period of time, influenced by the services offered to them. When a customer is ready to purchase more than one service, it becomes essential for the company to generate a complete profile of its customers. Having the clear understanding of customers’ experiences, will help telecom providers to offer improved services that meet an individual’s needs. Many companies are coming up with interactive ways to better understand their customer’s experience. This transformation is helping the telecommunication industry grow tremendously. The major drawback here is investing time and money to cater to every individual customer’s requirements. Developing a virtual agent to tackle the issues generated by the customer, also calls for large investments for developing and training. Even after putting in a huge amount of money, the customer might not be satisfied with the response.

Customer Experience Management (CEM) in Telecommunication Market: Drivers

Customers are becoming more aware about the services offered to them, and are equally keen in helping companies to offer better services. Many companies are realizing the importance their customers’ experience hold, and are using this to improve the standards of the products they offer. This is driving the growth of the market. However, the cost involved in the digitization of the customer experience management is impeding the growth of the market.

Request Free Report Sample@ http://www.futuremarketinsights.com/reports/sample/rep-gb-1875

Customer Experience Management (CEM) in Telecommunication Market: Segmentation

The segmentation of customer experience management can be done on the basis of types of interaction, verticals, organization, application market and region. The types of interaction could be classified into human to human interaction, and machine to human interaction. Human to human interaction could be further sub segmented on the basis of medium of communication, i.e., in the branch or store, on call, on web chat, on social media, and e-mail. Machine to human interaction can be sub segmented on the basis of medium of communication into, on call, on web chat, on social media, and through interactive applications. On the basis of verticals, it is segmented into telecommunication service providers and companies manufacturing telecommunication devices.

Customer Experience Management (CEM) in Telecommunication Market: Regional Outlook

The customer experience management market is expect to grow vastly in the coming years. North America and Europe are the expected upcoming leaders in this market, owing to the fact that their telecommunication industry has long been investing in customer interaction. Whereas, Latin America, Asia Pacific and Middle East and Africa are expected to see a moderate growth in their market.

Visit For TOC@ http://www.futuremarketinsights.com/toc/rep-gb-1875

Customer Experience Management (CEM) in Telecommunication: Competition Landscape

Some of the key players in the market are, Adobe Systems Inc., Tech Mahindra, SAP SE, Medallia, IBM, Oracle Corporation, Verint Systems, Amdocs Inc., Hewlett-Packard Development Company, Huawei Technologies Co., Ltd, Ericsson, Cisco Systems Inc. and Clarabridge. Recently, McorpCX, Inc., a customer experience software and consulting leader, acquired a leading company in customer experience management called, PersonaDrive, Inc. Companies grow their market by following business strategies like acquisition, partnerships and others.

About Us – Future Market Insights is the premier provider of market intelligence and consulting services, serving clients in over 150 countries. FMI is headquartered in London, the global financial capital, and has delivery centers in the U.S. and India.

Contact Us:
Future Market Insights
616 Corporate Way,
Suite 2-9018,
Valley Cottage,
New York 10989,
United States
Tel: +1-347-918-3531
Fax: +1-845-579-5705
Email: sales@futuremarketinsights.com
Website: www.futuremarketinsights.com

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Customer Experience Management (CEM) In Telecommunication Market 10-Year Market Forecast and Trends Analysis Research Report here

News-ID: 383844 • Views:

More Releases from Future Market Insights

Global Lithium Ion Battery Separator Market Projected to Reach US$ 3,256.7 Million by 2032
Global Lithium Ion Battery Separator Market Projected to Reach US$ 3,256.7 Milli …
The lithium-ion battery separator is a critical component in lithium-ion batteries, responsible for preventing short circuits and ensuring safe and efficient battery performance. It acts as a physical barrier between the positive and negative electrodes, allowing lithium ions to pass through while blocking the flow of electrons. With advancements in separator technology, these separators play a key role in enhancing battery capacity, cycle life, and overall safety in various applications,
Industrial Drums Market on a Trajectory to Reach US$ 17.6 Billion by 2027, Bolstered by a Robust 7.1% CAGR from 2022
Industrial Drums Market on a Trajectory to Reach US$ 17.6 Billion by 2027, Bolst …
The Industrial Drums Market is experiencing a steady and promising trajectory, with an estimated value of US$ 12.5 billion in 2022, projected to escalate to US$ 17.6 billion by 2027 at a commendable Compound Annual Growth Rate (CAGR) of 7.1%. This growth is substantiated by a 6.6% CAGR in volume during 2022-27, as per Future Market Insights. Anticipated to expand 1.5 times within this period, the market presents alluring prospects for industry
Supermarkets, Convenience Stores, and Eco-friendly Choices Fuel the Expansion of the Metal Cans Industry, Catering to Health-conscious and Environmentally-aware Consumers
Supermarkets, Convenience Stores, and Eco-friendly Choices Fuel the Expansion of …
The metal cans market is predicted to grow at a CAGR of 5% over the forecast period, according to research by Future Market Insights. The industry's estimated value is expected to increase from US$ 56 Bn in 2023 to US$ 91.1 Bn by 2033. The market for metal cans has been driven by the heightened demand for the product in food and beverages industry. Metal cans helps prolong shelf-life of perishable
Folding IBCs Market Poised for Growth: Expected to Reach US$ 528 Million by 2027 with a 4.8% CAGR
Folding IBCs Market Poised for Growth: Expected to Reach US$ 528 Million by 2027 …
The folding intermediate bulk containers (IBCs) market is on a growth trajectory, with an estimated value of US$ 418 million in 2022, projected to reach US$ 528 million by 2027, showcasing a Compound Annual Growth Rate (CAGR) of 4.8%. Remarkably, the China folding IBCs market defied initial pandemic-related skepticism and is anticipated to grow by 6.9% year on year in 2022. Despite global challenges, China's folding IBCs market is poised to contribute

All 5 Releases


More Releases for Customer

Customer Satisfaction Research Firm Will Improve Customer Satisfaction and Reduc …
Online surveys showed to find out customer satisfaction are progressively important for current businesses and companies. Presently, the online customer satisfaction surveys are inextricably associated to business practices, marketing programs as well as other initiatives focused at achieving customer engagement. A customer satisfaction research firm has a number of benefits that contemporary companies recognise; benefits that have been proved in the course of duration. Customer satisfaction surveys are not only tools
Customer Satisfaction Research Firm, Customer Satisfaction Survey Companies, Cus …
Customer feedback is one of the most imperious aspects of developing your customer experience. Only if you have measurable data on how well your consumer like your product or service, will you be able to make communicative enhancements to their end-user experience. And a great manner to gather feedback and determine the customer satisfaction levels is by exploiting the customer satisfaction surveys. A customer feedback questions is a questionnaire put together
Customer Product Satisfaction Survey, Customer Satisfaction Survey Companies, Cu …
Today than ever before, the customer satisfaction is more important. Provided the great number of choices customers have in almost every market, entities that attend to their customers have a distinct advantage. A Customer Satisfaction Survey is an irreplaceable tool for both small business owners and large entities. Customer Satisfaction Survey Questions can support to determine how consumers are feeling about an organization's customer service, products, web experience and services.
Customer Feedback Survey, Client Satisfaction Survey, Customer Experience Survey …
The voice of the customer is the most important. As brands seek to differentiate themselves and dominate in a competitive market--it is something that they aim to most pay attention to. The goal is to create products and services that not only fill a gap, but provide a key value to the customer’s way of life. Something that goes the distance in creating a measurable and noticeable difference--and provides a
Customer Product Satisfaction Survey, Customer Experience Survey, Customer Satis …
Quality, effectiveness, service, and steadfastness are the terms we often hear when we deliberate customer satisfaction. Smart businesses know, recollecting a customer is an art. But businesses also require starting measuring customer satisfaction to know customer loyalty and a simple manner of measuring this is arranging a customer satisfaction survey. However, even after spending so much time, money and exertions, organizations experience a few consumers slipping away. The appropriate practice here is
Customer Satisfaction Survey Companies | Customer Satisfaction Survey Report | C …
A survey conducted to obtain the feedback from the consumers is very much essential. It is very much essential to know the demands of consumers especially for the small organizations, so that they can produce the products to fulfill the requirements of their consumers and thereby build consumer loyalty and boost the sales. A survey to control the requirements of consumers is of the paramount importance for the growth and