Press release
Intense Technologies Named a 'Major Player' in IDC MarketScape for Intelligent Customer Communications Management and Automated Document Generation and Customer Communication
New York, USA and Hyderabad, India: Intense Technologies receives double recognition as a 'Major Player' in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2024 Vendor Assessment (Doc # US51359124, December 2024) and IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (Doc# US52111324, December 2024).The IDC MarketScape for Intelligent Customer Communications Management evaluates vendors based on their use of AI and generative AI technologies. It evaluates how well they simplify complex communications across multiple lines of businesses, ensure strong regulatory compliance, and create personalized customer journeys that boost engagement and satisfaction. The report also offers an analysis of key functionalities and criteria for selecting an advanced CCM solution.
"Intense Technologies continues to drive innovation with its comprehensive suite of AI-powered tools and flexible design features. By integrating AI into its platforms, Intense Technologies enables dynamic, omnichannel experiences that meet evolving customer expectations and foster deeper engagement. With capabilities such as flexible data management, seamless integration across enterprise environments, and advanced AI features like Sketch to Code, the company empowers businesses to streamline operations and enhance productivity." said Marci Maddox, Research Vice President of Digital Experience Strategies at IDC. "The ability to create and publish customized reports based on defined database tables and queries, along with native support for barcodes and QR codes, highlights Intense Technologies' commitment to delivering versatile, future-ready intelligent communications solutions."
The IDC MarketScape for Intelligent CCM also highlights, "Enterprise organizations seeking a scalable all-in-one omni-channel communication engine to optimize interactive communications, with AI features on the road map, should consider Intense Technologies." With a Centralized Communication Governance Hub, it provides a unified dashboard to monitor communication performance, reduce operational complexity, ensure 100% regulatory compliance, and drive faster change management. This holistic approach helps businesses cut costs and maximize ROI from their communications.
With over three decades of industry experience, Intense Technologies, headquartered in India, has successfully expanded its presence to global markets including the USA, UK, UAE, and Africa. The company is emerging as a global brand, driving innovation for enterprises worldwide.
"We are deeply honored and proud to be named a Major Player in the two IDC MarketScape reports . This recognition reinforces our commitment to help global enterprises transform how they communicate with their customers, ensure centralized visibility for stakeholders, simplify operations, cut costs, and foster long-term customer relationships. We believe the shift to AI and Generative AI will deliver even more personalized customer interactions and we are excited to lead the innovation in shaping the future of customer communications." said Mr. C. K. Shastri, Founder and Managing Director at Intense Technologies.
Access the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2024 Vendor Assessment excerpt here:
https://www.in10stech.com/news/intense-achieves-major-player-in-idc-marketscape-for-intelligent-ccm-and-adg
Intense Technologies Limited
Unit # 01, The Headquarters, 10th floor
Wing B Orbit by Auro Realty, Knowledge City, Raidurg,
RR District Hyderabad 500019
Contact Information: Anisha Mohanty, Marketing Manager, +91-9938893337, anisha.mohanty@in10stech.com
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About Intense Technologies Limited
Intense Technologies Limited is a global Enterprise IP-enabled Platforms-driven Services company. Headquartered in Hyderabad, India, the company has sales offices in the UAE, US, and UK. With over three decades of industry expertise and 70+ global implementations, Intense Technologies is trusted by Fortune 500 companies; specializing in industries across Banking, Financial Services, Insurance, Telecom, Education, and Energy & Utilities, including leading the baton in e-Governance projects in South Asia. Known for delivering agility at a global scale, Intense continues to empower enterprises with best-in-class IP-enabled services to help them achieve their digital-first goals.
Serving clients across four continents, Intense Technologies has helped leading banks achieve three-digit crore savings by centralizing and optimizing their customer communication processes. Trusted by one of the largest revenue services bodies, the company's low-code platform supports 85 million endusers in filing taxes. The company handles the delivery of 1 billion notifications annually, generates 50 million statements monthly, and has successfully onboarded over 1 billion subscribers.
Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Intense Technologies Named a 'Major Player' in IDC MarketScape for Intelligent Customer Communications Management and Automated Document Generation and Customer Communication here
News-ID: 3812390 • Views: …
More Releases from INTENSE TECHNOLOGIES LIMITED

Intense Technologies' Announces Latest Patent to Revolutionize Large-Scale Data …
Hyderabad, India: Intense Technologies Limited, a publicly listed, AI-first Platform-driven Services company, has been granted a patent for its innovative "Method for Rule-Based Control Processing of Multiple Input Data Ingestions in Parallel" (Patent No. 6529/CHE/2015). This groundbreaking technology is set to revolutionize large-scale data processing, enabling enterprises to handle massive volumes of data with greater speed, accuracy, and efficiency.
While organizations across major sectors such as BFSI, Telecom, and Governments…

Intense Technologies amongst Business Automation ‘leaders’ in Aspire Leaderb …
Hyderabad- June 4, 2018 : Intense Technologies amongst Business Automation ‘leaders’ in Aspire Leaderboard™ Aspire Leaderboard™ - a digital first CCM vendor positioning portal developed and marketed by Aspire.
Intense Technologies has been positioned in the Aspire Leaderboard™ grids of Business Automation as ‘Leader’ and as ‘Focused’ in the Overall Leaders for CCM, Customer Communications and Omni-channel orchestration.
Intense Technologies featured as one of the 20 most promising BPM solution providers of…

Intense Technologies featured as one of the 20 most promising BPM solution provi …
Hyderabad – May 3, 2018 :
Intense Technologies has been featured on the list of top 20 promising BPM solution providers published by CIOReview magazine. The list features innovative leading solution providers from across the globe offering technologies and service that aid in Business Process Management. A distinguished panel comprising of CEOs, CIOs, CMOs, analysts, and the editorial board of CIOReview have selected these top players that have exhibited vast knowledge…
More Releases for IDC
Global IDC Liquid Cooled Server Market Analysis (2025-2031)
LPI (LP Information) released the report titled "Global IDC Liquid Cooled Server Market Growth (Status and Outlook) 2025-2031." This report provides a comprehensive analysis of the global IDC Liquid Cooled Server landscape, with a focus on key trends related to product segmentation, company establishment, revenue and market share, recent developments, and merger and acquisition activities. Additionally, the report delves into the strategies of global leading companies, emphasizing their IDC Liquid…
Retail IDC Market Size 2024 to 2031.
Market Overview and Report Coverage
The Retail IDC Market refers to the market for Retail Industry Digital Transformation Consulting services. This includes consultancy services that help retail companies transform their business operations, marketing strategies, and customer experiences by leveraging digital technologies.
The future outlook for the Retail IDC Market appears promising, with significant growth anticipated in the coming years. With the increasing adoption of e-commerce, mobile shopping, and digital marketing…
Solid-state Electrometers Market | AMETEK, AVX, Fortive, IDC Technologies
Introduction:
The introduction to the report serves as a gateway into the comprehensive world of the solid-state electrometers market. As industries continue to evolve and adapt to changing consumer demands and technological advancements, understanding the market dynamics becomes paramount for industry stakeholders. The report takes on the responsibility of offering a profound and all-encompassing analysis of the solid-state electrometers market, catering to the needs of a diverse audience that includes manufacturers,…
Retail IDC Market Disclosing Latest Advancement 2022 to 2028
The retail IDC market report works as the best tool for different industry players to deal with changing scenario. It allows making right investment in the product launch and impels the business growth. Knowing your clients is the furthermost process to supply them with what they need and this market study report provides key players with that knowledge. One of the major purposes of this Retail IDC market…
IDC Cabinet Market Growth, Challenges, Opportunities and Emerging Trends 2022-20 …
Los Angeles, United State: The research study on the global IDC Cabinet market equips you with detailed and accurate analysis that will help you to strengthen your market position. It provides latest updates and powerful insights about the IDC Cabinet industry so you could improve your business tactics and ensure strong sales growth in the coming years. It throws light on the current and future market scenarios and helps you…
Online PADI Instructor Course with Your-IDC
If you must stay in, jump in! ...to your Instructor Development Course (IDC)!
As a big part of the world is closed down, make the most of it by signing up for your Instructor Development Course (IDC) and start the course from the comfort of your own home. With PADI's new state of the art study tools, we can help you complete all of your IDC theory whilst waiting for a…