Call Center AI Market Expected to Surge to USD 7.2 Billion by 2030 with a CAGR of 21% | MarkNtel

A Quick Overview of Call Center AI Market

• Base Year: 2024

• Historical Years: 2020-2023

• Forecast Years: 2025-2030

• Market Growth Rate: 21% (2025-2030)

The key object of this report on the Call Center AI Market is to offer worthy data and a geographical perspective for predictions of market growth in the future. The recommendations added in this detailed report are insightful, and actionable offering a deep understanding of the industry. Moreover, it includes a comprehensive importance of aspects that have impacted the industry.

MarkNtel Advisors has recently studied an extensive market intelligence evaluation on the market. Also, the newly released report exhibits an engaging format that comprises compelling graphs, tables, charts, and figures as well. These seamlessly combined visual aids are designed to support the clarity and accuracy of the details presented, offering analysts a deep knowledge of the topic at hand.

According to the latest report, the Global Call Center AI Market size was valued at around USD 2.3 billion in 2024 and is projected to reach USD 7.2 billion by 2030. Along with this, the market is estimated to grow at a CAGR of around 21% from 2025 to 2030. The report significantly addressed considerable changes, gap analyses, and competitive studies using qualitative and quantitative data.

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Market Dynamics:

Driver-

Increased Demand for 24/7 Customer Support - In the Global Call Center AI Market, the increasing demand for customer support 24/7 is pushing the market growth & expansion. Businesses are turning to AI-driven solutions to meet the consumer demand for immediate responses at any hour of the day without any additional expenses. Businesses can now offer round-the-clock customer service by using AI-powered tools like chatbots and virtual assistants to answer questions and fix problems. This is especially crucial for international operations that take place in different time zones.

For instance; AI chatbots have been used by businesses like H&M and Sephora to interact with customers 24/7, greatly improving the customer experience. Also, as per Zendesk, more than half of the consumer expect an instant and real-time response to their problems from the brands. Furthermore, AI manages repetitive tasks more quickly and enhances efficiency by reducing labor costs. This shift is crucial for groups striving to stay competitive in the digital world.

Call Center AI Market Report Segmentation:

The report by MarkNtel Advisors on Call Center AI Industry, analyzes, identifies, and highlights the main trends and drivers which are affecting each segment of the market. The market has been further divided into the following categories:

By Application

• Predictive Call Routing

• Journey Orchestration

• Quality Management

• Sentiment Analysis

• Workforce Management & Advanced Scheduling

• Others (Call Centre reporting, etc.)

- Predictive Call Routing is a dominant segment in the Global Call Center AI Market, accounting for around 25% share of the entire market value, because of its potential to improve client experience and enhance operational efficiency. For analyzing customer data and predicting the best path for each call, AI and machine learning algorithms technology is used. The innovation makes sure that customers are connected to the best agent or department based on variables like past interactions, the complexity of the issue, and customer preferences.

By Deployment

• Cloud-based

• On-premises

By Channel

• Social Media

• Phone

• Chat

• Website

• Email or Text

• By Enterprise Type

• Large Enterprises

• Small & Medium Enterprises

By Industry

• BFSI

• IT & Telecommunication

• Retail & E-commerce

• Healthcare

• Energy & Utilities

• Travels & Hospitality

• Others (Government, Education and etc.)

By Region

• North America

• South America

• Europe

• The Middle East & Africa

• Asia-Pacific

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Some of the Top Call Center AI Companies in the Market

In the fast-changing Call Center AI Market, understanding what our competitors are doing is crucial. By carefully analyzing things, we figured out some of the dominating players in the industry. So, the top players of the industry ruling the industry are:

• IBM

• ORACLE

• NICE

• Zendesk

• BrightPattern

• SAP

• SmartAction LLC

• Microsoft

• Avaya LLC

• Google LLC (Alphabet Inc.)

• Amazon Web Services Inc. (Amazon.com Inc.)

• Artificial Solutions

• Jio Haptik Technologies Limited (Reliance Industries Limited)

• Genesys

• Others

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MarkNtel Advisors is a leading consulting, data analytics, and market research firm that provides an extensive range of strategic reports on diverse industry verticals. We being a qualitative & quantitative research company, strive to deliver data to a substantial & varied client base, including multinational corporations, financial institutions, governments, and individuals, among others.

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This release was published on openPR.